Are Mr. Sandless franchisees restricted as to the customers whom they may solicit or service?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
You are restricted by the Franchise Agreement, Operations Manual and any other practice or custom with respect to the goods or services which you may offer, which must be approved by us. You are not restricted as to the customers whom you may solicit or service except as described in Item 12.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 30)
What This Means (2025 FDD)
According to Mr. Sandless's 2025 Franchise Disclosure Document, franchisees are generally not restricted in soliciting or servicing customers, except as outlined in Item 12 of the FDD. Item 12 specifies that franchisees are granted the right to operate their Mr. Sandless business within a designated territory, typically containing a population of approximately 200,000.
However, franchisees are restricted from soliciting or performing work outside of their designated territory unless they receive prior written permission from Mr. Sandless. This permission is contingent upon the customer being located in an area not already serviced by another Mr. Sandless franchisee. This territorial restriction aims to prevent overlap and competition between franchisees, ensuring each has a defined market area to operate within.
This policy has important implications for prospective franchisees. While they have the freedom to solicit and service customers within their territory, they must be mindful of the boundaries and obtain approval before expanding their services beyond those limits. Failure to comply with these territorial restrictions could result in a breach of the franchise agreement. Franchisees should carefully review Item 12 of the FDD and discuss any questions or concerns with Mr. Sandless before signing the agreement.