Are Mr. Sandless franchisees and their employees required to deal fairly and honestly with all customers, prospective customers, suppliers, and others?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
You and all employees shall: (i) render prompt, willing and courteous service to all customers, and adhere to our customer service procedures; (ii) deal fairly and honestly with us, prospective customers, customers, suppliers and others with whom you or your employees shall come in contact in connection with the operation of the Business; and (iii) present a neat and clean appearance at all times. We may require that designated uniforms or clothing be worn by you and all of your employees.
Source: Item 22 — CONTRACTS (FDD page 42)
What This Means (2025 FDD)
According to Mr. Sandless's 2025 Franchise Disclosure Document, franchisees and their employees are required to deal fairly and honestly with customers, prospective customers, suppliers, and others. Specifically, the FDD states that franchisees and all employees must render prompt, willing, and courteous service to all customers and adhere to Mr. Sandless's customer service procedures.
This requirement ensures that Mr. Sandless franchisees maintain a high standard of ethical conduct in all business interactions. By mandating fair and honest dealings, Mr. Sandless aims to protect its brand reputation and foster positive relationships with all stakeholders. This also helps to ensure a consistent and trustworthy experience for customers across all franchise locations.
Furthermore, the FDD emphasizes the importance of franchisees and their employees presenting a neat and clean appearance at all times, and Mr. Sandless may require designated uniforms or clothing to be worn. This focus on professionalism and customer service underscores Mr. Sandless's commitment to quality and integrity in its franchise operations.