Is a Mr. Sandless franchisee required to obtain a dedicated telephone line for their business?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
- 2.2 Interest in Telephone Numbers and Listings. Franchisee has or will acquire during the term of the Franchise Agreement, certain right, title, and interest in and to those certain telephone numbers and regular, classified, internet page, and other telephone directory listings (collectively, the "Telephone Listings") related to the Franchised Business or the Marks.
You will provide us, on execution, with an undated assignment of the telephone number to us, in the form annexed hereto as Attachment 5;
You acknowledge that, as between us and you, we have the sole rights to and interest in all , social media accounts, electronic mail addresses, telephone numbers, and other listings associated with the Proprietary Marks.
You shall notify the telephone company and all listing agencies of the termination or expiration of your right to use any telephone number and any classified or other telephone directory listings associated with such names and to authorize the transfer of same to us or our new franchisee.
Source: Item 22 — CONTRACTS (FDD page 42)
What This Means (2025 FDD)
According to the 2025 Mr. Sandless Franchise Disclosure Document, franchisees will acquire rights to telephone numbers and listings related to their franchised business. Upon termination of the Franchise Agreement, the franchisee must notify the telephone company and listing agencies of the termination of their right to use any telephone number and any classified or other telephone directory listings associated with such names and to authorize the transfer of same to Mr. Sandless or their new franchisee.
Mr. Sandless retains sole rights to and interest in all telephone numbers and other listings associated with the Proprietary Marks. The franchisee will provide Mr. Sandless, on execution, with an undated assignment of the telephone number to them.
This indicates that while a dedicated phone line is not explicitly mandated, franchisees will likely need to establish and then transfer telephone listings associated with the Mr. Sandless brand to ensure continuity of customer contact and brand representation. This transfer is a standard procedure in franchising to maintain brand consistency and customer relationships.