Does the Mr. Sandless Franchise Grant agreement require franchisees to comply with policies and procedures?

According to Mr. Sandless's 2025 Franchise Disclosure Document, franchisees are required to comply with the franchisor's policies and procedures. Specifically, Section 9.4 of the Franchise Agreement states this obligation. This requirement ensures consistency and uniformity in how Mr. Sandless businesses are operated, maintaining brand standards and customer expectations.

This compliance extends to various aspects of the business, including operational matters, as indicated in Section 8, which mentions that Mr. Sandless will provide consultation and advice regarding flooring techniques, merchandising, sales techniques, and other business matters. Franchisees are expected to implement any improvements or changes in services or business methods that Mr. Sandless makes available to other franchisees.

Failure to comply with the minimum performance criteria, such as consistently performing not less than eight floor jobs a month within six months of the Grand Opening, is considered a material default of the Franchise Agreement. In such cases, Mr. Sandless reserves the right to reduce the size of the designated territory or even terminate the agreement. This underscores the importance of adhering to the franchisor's policies and procedures to maintain the franchise agreement and operate the business successfully.

Moreover, franchisees must also ensure that their employees, contractors, and other third parties with access to Mr. Sandless's confidential information also adhere to similar covenants. This is typically achieved through confidentiality and non-competition agreements, as mentioned in Section 18.4, further emphasizing the comprehensive nature of compliance required within the Mr. Sandless franchise system.