Does the Mr. Sandless franchise agreement require internal dispute resolution before other actions?

According to the 2025 Mr. Sandless Franchise Disclosure Document, a franchisee is required to first bring any claims against Mr. Sandless before pursuing other actions. This suggests that Mr. Sandless mandates an initial step of internal dispute resolution.

This requirement for internal dispute resolution can be a double-edged sword for franchisees. On one hand, it may offer a quicker, less expensive way to resolve disagreements compared to formal legal proceedings. It could foster open communication and potentially preserve the business relationship.

However, it also means that a franchisee must invest time and effort into this process before being able to pursue other legal remedies. If the internal process is not handled fairly or efficiently by Mr. Sandless, it could delay the franchisee's ability to seek justice through other channels. Franchisees should carefully consider the implications of this requirement and assess Mr. Sandless's track record in resolving disputes internally before investing in the franchise.