According to Mr. Sandless, in what manner must the Business be conducted?
Mr_Sandless Franchise · 2025 FDDAnswer from 2025 FDD Document
You must offer the services and products we specify and/or approve. You may not sell any goods or provide any services that we have not previously approved or required for a Mr. Sandless Business. We may change the products and services which your Business must offer, there is no contractual limitation on our right to change the types of authorized goods and services that you must offer, and we anticipate that the types of goods and services offered by System franchisees may also be modified, among other ways, in accordance with industry changes. You must comply with any changes we require in the products and services that your Business will offer and sell. You will conduct the Business in accordance with our specifications and procedures, and otherwise comply with the requirements in the Operations Manual. You may not conduct another business in conjunction with the Business without our prior written approval, which we are not required to provide.
You shall operate the Business during such hours of the day and such days of the year as we shall specify from time to time, subject only to applicable law.
You must consistently perform not less than eight (8) floor jobs a month within six (6) months of the Grand Opening of your Business. If you own multiple Mr. Sandless Businesses, then notwithstanding this Section 9.2, you must consistently perform, on a monthly basis, not less than eight (8) floor jobs plus an additional two (2) floor jobs for each territory you own and operate. Your failure to comply with this minimum performance criteria will be a material default of this Agreement and we will have the right, among others, to reduce the size of or your rights in the Designated Territory or to terminate this Agreement.
You shall operate your Business in strict compliance with all applicable laws, regulations and ordinances including, without limitations, laws and regulations applicable to or affecting health and safety.
You shall participate in, comply with and honor all approved warranty programs and approved forms of warranties, as described in the Operations Manual.
You must answer all consumer complaints or better business bureau complaints within twenty-four (24) hours of receipt or such shorter period of time as may be provided in the complaint. You must provide us with a copy of such complaint and your answer within three (3) days of the date the answer is forwarded to the consumer.
You must notify us in writing within five (5) days of the receipt of any complaint of any nature relating directly or indirectly, to the operation of your Business or of the commencement of any action, suit or proceeding against you, and of the issuance of any inquiry, subpoena, order writ, injunction award, or decree of court, agency or other governmental instrumentality, which arises out of, concerns, or may affect the operation or financial condition of the Business, including without limitation, any criminal action or proceeding brought by you against employees, customers, or other persons, and you shall within ten (10) days of receipt by you or your counsel, provide us with copies of all pleading and other documents.
You must obtain at your own expense one (1) telephone line and listing to be used exclusively in the operation of your Business, to be listed under the Mr. Sandless trade name and not under your corporate, partnership, or individual name, and to be used exclusively in connection with your operation of the Business. If you operate a combination Mr. Sandless Business, you may use one telephone number for both. Upon the expiration, transfer or termination of this Agreement for any reason, you must cease using such telephone number(s) and listing(s), and assign same to us or our designee. Your Business must be serviced by a suitable telephone system in accordance with the Operations Manual and approved by us. You must answer the telephone in the manner set forth by us in the Operations Manual.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 30)
What This Means (2025 FDD)
According to Mr. Sandless' 2025 Franchise Disclosure Document, franchisees must conduct their businesses according to specific guidelines and requirements set forth by the company. Mr. Sandless specifies that franchisees must offer only approved services and products and comply with any changes the company makes to these offerings. Franchisees must also adhere to the company's specifications and procedures, as detailed in the Operations Manual. Furthermore, operating another business in conjunction with the Mr. Sandless business requires prior written approval from the company, which may or may not be granted.
Mr. Sandless requires franchisees to operate the Business during specified hours and days, subject to applicable laws. Franchisees must also meet minimum performance criteria, completing at least eight floor jobs a month within six months of the Grand Opening. For franchisees owning multiple Mr. Sandless Businesses, the requirement increases by two floor jobs per additional territory owned and operated. Failure to meet these performance standards can result in a reduction of territory size or termination of the Franchise Agreement.
In addition, franchisees must operate their Mr. Sandless Business in strict compliance with all applicable laws, regulations, and ordinances, including those related to health and safety. They must also comply with the company's policies and procedures and assist Mr. Sandless in complying with Anti-Terrorism Laws. Franchisees are also obligated to participate in and comply with all approved warranty programs and forms of warranties as described in the Operations Manual.
Mr. Sandless also mandates how franchisees handle consumer complaints, requiring them to respond within 24 hours of receipt or a shorter time if specified in the complaint. Copies of the complaint and the response must be provided to Mr. Sandless within three days of forwarding the answer to the consumer. Franchisees must also notify Mr. Sandless in writing within five days of receiving any complaint or commencement of any action, suit, or proceeding related to the operation of the business. This includes providing copies of all pleadings and documents within ten days of receipt. Finally, franchisees must obtain a dedicated telephone line listed under the Mr. Sandless trade name and answer the telephone in the manner specified in the Operations Manual.