Before opening a Monicals Pizza franchised restaurant, what training must the designated manager complete?
Monicals_Pizza Franchise · 2025 FDDAnswer from 2025 FDD Document
We provide you an initial training program that covers material aspects of the operation of the franchised restaurant. The topics covered are listed in the chart below. This training is conducted at our headquarters in Bradley, Illinois, or another location we designate. We offer our initial training program whenever a new franchise location is projected to be opening. You must designate a manager for the franchised restaurant and he or she must complete to our satisfaction the initial training approximately 12 weeks before the opening of the franchised restaurant. Your designated manager and at least one individual Franchisee if not the same person must complete the initial training program to our satisfaction before we will approve an opening date for the franchised restaurant. Two assistants of your choosing may also attend at your option. We expect that your attendees will advance through the training program at different rates depending on a variety of factors including background and experience. The time frames provided in the following chart are an estimate of the time it will take to complete training. We do not charge for initial training. You must pay for all travel costs and living expenses for yourself and any of your attendees. You are responsible for training your own employees and other management personnel. This initial training is in addition to the on-site opening assistance we provide to you. Your franchised restaurant must at all times be under the day-to-day supervision of a designated manager who has completed our training program to our satisfaction. If you replace your designated manager, your new designated manager must attend our training and complete the program to our satisfaction. A replacement for the designated manager has 60 days to complete approved training. You are not charged any fee to have a new designated manager attend our training program, unless your manager changes are excessive or caused by poor hiring practices. You must pay all travel costs and living expenses for a new designated manager's attendance. (Franchise Agreement, Section 8)
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 31–32)
What This Means (2025 FDD)
According to Monicals Pizza's 2025 Franchise Disclosure Document, a designated manager must complete the initial training program to the franchisor's satisfaction approximately 12 weeks before the restaurant opens. Both the designated manager and at least one franchisee (if not the same person) must complete this initial training before Monicals Pizza approves an opening date. The training is conducted at the Monicals Pizza headquarters in Bradley, Illinois, or another designated location.
The initial training program covers material aspects of operating the franchised restaurant, with specific topics listed in a chart within the FDD. While two assistants can attend the training at the franchisee's option, the designated manager's completion is mandatory. The FDD notes that attendees may progress at different rates based on their background and experience, and the provided time frames are estimates.
Monicals Pizza does not charge for the initial training itself; however, the franchisee is responsible for covering all travel and living expenses for themselves and any attendees. Furthermore, the franchised restaurant must always operate under the day-to-day supervision of a designated manager who has successfully completed the training program. If a replacement manager is needed, they must also complete the training program to Monicals Pizza's satisfaction, typically within 60 days. While there is no fee for training a new manager, excessive manager changes or those resulting from poor hiring practices may incur costs for the franchisee.