Under what conditions can the Primary Contact serve as a Manager for a Moes Southwest Grill franchise?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
12.7 Your Participation; Manager.
- A. Participation and Managers. You must devote your best efforts to the proper and effective operation of the Franchised Business. Your Franchised Business must employ at least two Managers who have successfully completed the Management Training Program and are dedicated to the Franchised Business. Your Managers must have day-to-day management responsibility for your Franchised Business, exercise on-premises supervision, and personally participate in the direct operation of the Franchised Business. We may, in our sole discretion, permit your Primary Contact to serve as a Manager for the Franchised Business, provided that it is their full-time job, they otherwise qualify for the position, and they successfully complete the Management Training Program.
Source: Item 22 — Contracts (FDD page 92)
What This Means (2025 FDD)
According to Moe's Southwest Grill's 2025 Franchise Disclosure Document, franchisees must devote their best efforts to the proper and effective operation of the franchised business. Generally, a Moe's Southwest Grill location must employ at least two Managers who have successfully completed the Management Training Program and are dedicated to the Franchised Business. These managers are expected to have day-to-day management responsibility, exercise on-premises supervision, and personally participate in the direct operation of the restaurant.
However, Moe's Southwest Grill may, at its sole discretion, permit the franchisee's Primary Contact to serve as one of the Managers for the Franchised Business. This is conditional on the Primary Contact's role being their full-time job and that they otherwise qualify for the position. Additionally, the Primary Contact must successfully complete the Management Training Program to be eligible to serve as a manager.
This policy provides some flexibility for franchisees in managing their restaurants, especially in the early stages of operation or in situations where finding qualified managers proves challenging. However, franchisees should be aware that Moe's Southwest Grill retains the right to decide whether to allow the Primary Contact to serve as a Manager, and the Primary Contact must meet specific qualifications and training requirements.