Under what circumstances might a Moes Southwest Grill franchisee not be required to offer delivery services?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
We require you to provide catering services and delivery services, and you must do so in accordance with any restrictions and guidelines that we may establish in the Manuals or otherwise in writing. You may only provide delivery services through a TPS that we approve or designate. If a TPS is unavailable to provide delivery services for your Restaurant, you may not be required to offer delivery services, subject to our written approval. We, our affiliates, and our other franchisees may provide catering and delivery services anywhere, including near your Restaurant. We retain the right to revise and/or make exceptions to our catering and delivery policies as they apply to you and our other franchisees.
Source: Item 12 — Territory (FDD pages 68–72)
What This Means (2025 FDD)
According to Moes Southwest Grill's 2025 Franchise Disclosure Document, franchisees are generally required to provide both catering and delivery services. These services must adhere to the guidelines established by Moes Southwest Grill, which are detailed in their manuals or provided in writing. Delivery services must be facilitated through a third-party provider (TPS) approved or designated by Moes Southwest Grill.
However, a franchisee may not be required to offer delivery services if an approved TPS is unavailable to service their restaurant. This exception is contingent upon receiving written approval from Moes Southwest Grill. This means that if the franchisee cannot find a third-party delivery service that meets Moes Southwest Grill's standards or is approved by them, the franchisee can request an exemption from the delivery service requirement.
Moes Southwest Grill retains the right to modify or make exceptions to their catering and delivery policies for both franchisees and themselves. Additionally, Moes Southwest Grill, its affiliates, and other franchisees are permitted to offer catering and delivery services in any location, including areas near a franchisee's restaurant. This highlights the importance of understanding the specific delivery requirements and potential exceptions, as well as the competitive landscape for delivery services in a franchisee's area.