What training is required for the Primary Contact of a Moes Southwest Grill franchise?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
You must appoint a Primary Contact who will be responsible for, and have decision-making authority regarding, the Restaurant and its operation. You may not appoint, remove, or replace the Primary Contact without our prior written approval. Your Primary Contact must (i) hold a direct or indirect, legal, or beneficial interest of 5% or more in your Entity or (ii) hold a direct or indirect, legal, or beneficial interest in your Entity and have a written agreement with you that provides for a means that such Primary Contact will increase such interest to 5% or more in your Entity. Your Primary Contact must successfully complete Primary Contact Training to our satisfaction. We may, in our sole discretion, permit your Primary Contact to serve as a Manager for the Restaurant, provided that it is their full-time job, they otherwise qualify for the position, and they successfully complete the Management Training Program.
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 75–76)
What This Means (2025 FDD)
According to Moe's Southwest Grill's 2025 Franchise Disclosure Document, the Primary Contact, who is responsible for the restaurant's operation and decision-making, must successfully complete Primary Contact Training to the franchisor's satisfaction. Moe's Southwest Grill may permit the Primary Contact to also serve as a Manager, provided it is their full-time job, they otherwise qualify for the position, and they successfully complete the Management Training Program.
This means that if you plan to have your Primary Contact also manage the restaurant, they will need to complete both the Primary Contact Training and the Management Training Program. The FDD does not specify the content, length, or cost of the Primary Contact Training, so it is important to ask the franchisor for details about this training program.
In addition to the Primary Contact, Moe's Southwest Grill requires two Managers dedicated to the Restaurant, one of whom may also be the Primary Contact. These Managers must complete the Management Training Program to the franchisor's satisfaction. If a franchisee operates four or more restaurants, Moe's Southwest Grill may require them to hire one or more additional Managers to serve as a Director of Operations, who must also complete the Management Training Program and any other training programs that Moe's Southwest Grill specifies.