What training must the Managers for a Moes Southwest Grill restaurant complete?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
ency, length, content, format, and location of training.
Management Training Program. Prior to the opening of the Restaurant, your Required Trainees must attend and successfully complete to our satisfaction the Management Training Program. In addition, your Primary Contact must successfully complete (i) a limited version of the Management Training Program designed for Primary Contacts (the "Primary Contact Training"),
if they will not be involved in the day-to-day operation of the Restaurant or (ii) the entire Management Training Program, if they will be a Manager involved in the day-to-day operation of the Restaurant (in which case, they will count as one of your Required Trainees). Your Directors of Operations, if any, must also attend and successfully complete to our satisfaction our Management Training Program (or a modified version of it) and any other additional training programs that we may require.
All individuals attending our Management Training Program must be at least 18 years old and must have management experience as a restaurant owner and/or operator in order for them to follow along with the pace of training that this program requires. If any of your Required Trainees have previously attended and successfully completed our Management Training Program and you or they have not defaulted under any other franchise agreement with us, we may, in our sole discretion, determine that such Required Trainee is not required to attend the Management Training Program again or will be required to attend a limited version of the Management Training Program.
We conduct the Management Training Program periodically as needed. Training programs and classes are subject to space and time availability. All or certain portions of the Management Training Program may, in our discretion, be conducted online or in person at (i) our corporate headquarters in Atlanta, Georgia, (ii) a Restaurant that we designate that has been certified by us as an authorized training facility (a "Certified Training Location") (which may be located outside of your state and may be operated by our franchisees), and/or (iii) other locations authorized by us. Currently, our classroom training is conducted through online modules and our on-the-job training is conducted at a Certified Training Location. For the third or subsequent Restaurants operated by you or your affiliates, if you have a Certified Training Manager (as defined below) and operate a Certified Training Location (as defined below), we may, in our sole discretion, allow you to provide the Management Training Program to your Required Trainees.
Your trainees may not attend the Management Training Program until (a) you have provided us with your fully signed Lease (if required) in a form that we have approved, (b) your Restaurant is under construction, (c) you have provided us with evidence of the insurance that is required under your Franchise Agreement, and (d) it is within 10 weeks of the scheduled opening date of your Restaurant.
There is no charge for the cost of the Management Training Program for your Required Trainees for your first two Restaurants (including Restaurants owned by your affiliates). If we provide the Management Training Program to you for your third or subsequent Restaurants (including Restaurants operated by your affiliates), you must pay us a fee of $7,500 for the Management Training Program. You must pay us a reasonable training fee that we designate (currently, $250 per trainee per day) if (i) you elect, and we permit you, to bring additional trainees, other than the Required Trainees, to the Management Training Program, (ii) your Required Trainees are trained in separate sessions, or (iii) any of your Required Trainees fail to successfully complete the Management Training Program and re-enroll in the program or are replaced with new trainees that enroll in the program.
Your Required Trainees must successfully complete our Management Training Program at least one week prior to the scheduled opening date of the Restaurant. If your opening date changes and your required Trainees completed our Management Training Program more than 120 days before the revised opening date, we may require them to attend up to an additional week of training and may require you to pay our then-current daily training fee for each Required Trainee.
All of your Required Trainees must successfully complete our Management Training Program before they may be involved in the operation of your Restaurant.
We have the right in our reasonable discretion to determine whether a trainee has successfully completed the Management Training Program. If we conclude that a Required Trainee has failed to successfully complete the Management Training Program, that Required Trainee must re-enroll in our next scheduled applicable Management Training Program, and you must pay the thencurrent training fee. We will have the right to terminate this Agreement if, following the Management Training Program and re-enrollment training (if any), none of the Required Trainees have successfully completed the Management Training Program.
In addition to completing the Management Training Program, if we determine that your Required Trainees do not have sufficient restaurant experience (we typically require six to 12 months of restaurant management experience), we may require them to participate in additional on-the-job training at a location that we designate. We also recommend that your Primary Contact or at least one of your Managers attend the opening of another franchisee's Restaurant before you open your first Restaurant. We will work with you to facilitate this experience, if requested, but you will be responsible for all associated costs.
Currently, our Management Training Program consists of the following:
MANAGEMENT TRAINING PROGRAM
| We may, in our | |
|---|---|
| sole discretion, reduce or waive the Grand Opening Obligation if your Restaurant is located in a | |
| Captive Audience Location (as defined in Item 12). |
Source: Item 15 — Obligation to Participate in the Actual Operation of the Franchise Business (FDD pages 75–76)
What This Means (2025 FDD)
According to the 2025 Moes Southwest Grill FDD, managers involved in the day-to-day operations of a restaurant must complete the entire Management Training Program. Directors of Operations must also attend and successfully complete the Management Training Program or a modified version of it. All individuals attending the Management Training Program must be at least 18 years old and possess restaurant management experience.
The Management Training Program utilizes instructional materials such as lectures, videos, workbook assignments, PowerPoint presentations, the Manuals, training guides, role-playing, and hands-on experience in a fully operational restaurant. Trainees are required to bring a dedicated tablet that meets the hardware and software specifications necessary to use Moes Southwest Grill's electronic learning management system. The training programs are subject to space and time availability and may be conducted online or in person at the corporate headquarters in Atlanta, Georgia, a Certified Training Location, or other authorized locations. Currently, classroom training is conducted through online modules, and on-the-job training is conducted at a Certified Training Location.
Subsequent managers hired after the restaurant opening must also attend and successfully complete the Management Training Program applicable for their position before becoming involved in the restaurant's operations. Moes Southwest Grill may also require existing employees transferring from another restaurant to complete the training program again or require additional managers to attend if operational or performance issues are identified. A reasonable training fee, currently $250 per trainee per day, is applicable for each Subsequent Trainee attending the Management Training Program.
Moes Southwest Grill may authorize certain franchisees with a Certified Training Manager and a Certified Training Location to provide the Management Training Program. To become a Certified Training Manager, a manager must complete the Management Training Program at least six months before applying for certification, maintain specific food safety programs, attend any required additional training, and meet other qualifications. To be designated as a Certified Training Location, a restaurant must meet specified compliance scores, fully comply with current standards, employ at least two managers in addition to a Certified Training Manager, and meet other requirements.
Trainees may not attend the Management Training Program until the lease is fully signed and approved, the restaurant is under construction, evidence of required insurance is provided, and it is within 10 weeks of the scheduled opening date. All Required Trainees must successfully complete the Management Training Program before they may be involved in the operation of the Restaurant and at least one week prior to the scheduled opening date of the Franchised Business.