What is the role of the Primary Contact for a Moes Southwest Grill franchise?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
You must identify an individual, who is reasonably acceptable to us, to serve as your "Primary Contact." The Primary Contact must: (i) directly supervise the operations of the Restaurant and any other Restaurants operated by you; (ii) hold a direct or indirect legal or beneficial interest of
5% or more in your Entity (or holds an interest in your Entity with an agreement to increase the interest to 5%); and (iii) be accepted by us. The Primary Contact will be empowered with the responsibility and decision-making authority regarding the Restaurant and its operation, and we will have the right to rely upon the Primary Contact for such purposes.
Source: Item 1 — The Franchisor and any Parents, Predecessors, and Affiliates (FDD pages 10–23)
What This Means (2025 FDD)
According to Moe's Southwest Grill's 2025 Franchise Disclosure Document, the franchisee must identify a Primary Contact who is reasonably acceptable to Moe's. This individual is crucial for the restaurant's operations and communication with the franchisor.
The Primary Contact's responsibilities include directly supervising the operations of the Moe's Southwest Grill restaurant, as well as any other restaurants operated by the franchisee. This demonstrates the importance of having a hands-on leader who is actively involved in the day-to-day management of the business. The Primary Contact must also hold a direct or indirect legal or beneficial interest of 5% or more in the franchisee's entity, ensuring they have a vested interest in the success of the restaurant.
Furthermore, the Primary Contact must be accepted by Moe's Southwest Grill. The franchisor retains the right to rely on the Primary Contact for responsibility and decision-making authority regarding the restaurant and its operation. This highlights the significance of the Primary Contact as the main point of contact and decision-maker for the franchise, solidifying their role as a key figure in the Moe's Southwest Grill system.