What is the role of a Certified Training Manager in the Moes Southwest Grill training program?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
If we certify a Certified Training Location and Certified Training Manager, such Certified Training Manager must provide our Management Training Program at a Certified Training Location in
accordance with our Standards for such training. If we withhold or revoke certification of your Certified Training Location, we may require your trainees to attend the Management Training Program at another location that we designate and require you to pay our-then-current fee for such training.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 53–68)
What This Means (2025 FDD)
According to the 2025 Moes Southwest Grill FDD, a Certified Training Manager plays a crucial role in delivering the Management Training Program at a Certified Training Location. If Moes Southwest Grill certifies a location and manager, the Certified Training Manager is responsible for providing the Management Training Program according to Moes Southwest Grill's standards.
To become a Certified Training Manager, a manager must complete the Management Training Program at least six months before applying for certification, maintain specific food safety programs, attend any required additional training, and meet other qualifications specified by Moes Southwest Grill. Similarly, for a restaurant to be designated as a Certified Training Location, it must meet compliance scores, fully comply with current standards, employ at least two managers in addition to a Certified Training Manager, and meet any other requirements.
Moes Southwest Grill retains the discretion to grant, withhold, or revoke certification for both the Certified Training Location and the Certified Training Manager. They can also change the minimum requirements for certification at any time. Certified Training Managers may need to be recertified if they transfer to another restaurant, no longer meet the current requirements, or annually. If a Certified Training Manager leaves their position or has their certification revoked, the restaurant must be recertified before offering training again. The Certified Training Manager oversees the operations of the Certified Training Location.
If Moes Southwest Grill withholds or revokes certification of a Certified Training Location, franchisees may be required to send trainees to another designated location for the Management Training Program and pay the associated training fees. This system ensures that training is standardized and meets Moes Southwest Grill's quality standards, even when conducted by franchisees.