What are the responsibilities of the Primary Contact for a Moes Southwest Grill franchise?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
You must identify an individual, who is reasonably acceptable to us, to serve as your "Primary Contact." The Primary Contact must: (i) directly supervise the operations of the Restaurant and any other Restaurants operated by you; (ii) hold a direct or indirect legal or beneficial interest of
5% or more in your Entity (or holds an interest in your Entity with an agreement to increase the interest to 5%); and (iii) be accepted by us. The Primary Contact will be empowered with the responsibility and decision-making authority regarding the Restaurant and its operation, and we will have the right to rely upon the Primary Contact for such purposes.
In addition, you must appoint two full-time managers of your Restaurant (each a "Manager"). All of your Managers must successfully complete our initial management training program (the "Management Training Program") to our satisfaction. We may, in our sole discretion, permit your Primary Contact to serve as a Manager for the Restaurant, provided that it is their full-time job, they otherwise qualify for the position, and they successfully complete the Management Training Program. If you and your affiliates operate four or more Restaurants, in addition to your Managers for each Restaurant that you operate, we may require you to appoint one or more Managers with the responsibility of supervising and supporting multiple Restaurants (each, a "Director of Operations").
Source: Item 1 — The Franchisor and any Parents, Predecessors, and Affiliates (FDD pages 10–23)
What This Means (2025 FDD)
According to the 2025 Moe's Southwest Grill FDD, if a franchisee signs a Franchise Agreement without an Accepted Location, the agreement will specify a venue or trade area for locating the restaurant. The franchisee must then identify a Primary Contact, acceptable to Moe's Southwest Grill, to supervise restaurant operations.
The Primary Contact must directly supervise the operations of the restaurant and any other Moe's Southwest Grill restaurants operated by the franchisee. This individual must also hold a direct or indirect legal or beneficial interest of 5% or more in the franchisee's entity, or have an agreement to increase their interest to that level.
The Primary Contact is empowered with the responsibility and decision-making authority regarding the restaurant and its operation. Moe's Southwest Grill has the right to rely upon the Primary Contact for these purposes. The FDD also states that the Primary Contact may serve as one of the two required full-time managers if they qualify for the position, it is their full-time job, and they successfully complete the Management Training Program.