Is Moes Southwest Grill required to provide on-site training at the site of a franchised business?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
Training Location or has their certification revoked, such Franchised Business must be re-certified as a Certified Training Location before offering training again.
- (iii) Provision of Training. If we certify a Certified Training Location and Certified Training Manager, such Certified Training Manager must provide the Management Training Program at a Certified Training Location in accordance with our Standards for such training. If we withhold or revoke certification of your Certified Training Location, we may require your trainees to attend the Management Training Program at another location that we designate and may charge our then-current training fee (if any) for such training.
- 11.2 On-Site Training. Except as may be specified on Schedule A, we are not required to provide any on-site training or consultation at the site of your Franchised Business (the "On-Site Training"). You
Source: Item 22 — Contracts (FDD page 92)
What This Means (2025 FDD)
According to the 2025 Moes Southwest Grill FDD, Moes Southwest Grill is generally not required to provide on-site training at a franchisee's location. The FDD states that, except as specified in Schedule A of the franchise agreement, Moes Southwest Grill is not obligated to provide on-site training or consultation at the franchisee's business location. This means that franchisees should not automatically expect Moes Southwest Grill to send trainers to their specific restaurant for training purposes. However, franchisees can request on-site training.
Despite not being generally required, Moes Southwest Grill retains the discretion to provide on-site training if they choose to do so. The FDD indicates that Moes Southwest Grill may agree to a franchisee's request for on-site training, but they are not obligated to fulfill it. This implies that franchisees may need to proactively request and potentially negotiate for on-site support.
Furthermore, Moes Southwest Grill also reserves the right to require a franchisee to obtain on-site training under certain circumstances. This includes times before or after the restaurant's opening date, or if the franchisee fails to comply with Moes Southwest Grill's system standards. If Moes Southwest Grill requires on-site training, the franchisee may incur costs. The FDD specifies a fee of $500 per trainer per day, subject to annual adjustments, plus reimbursement for travel and living expenses for each trainer. This highlights that while on-site training isn't guaranteed, it could become a mandatory and potentially costly requirement if issues arise or at the discretion of Moes Southwest Grill.