For what purposes can a Moes Southwest Grill franchisee use customer information?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
C. Use of Customer Information. You must only use Customer Information to market Approved Products to customers in accordance with the policies that we may establish periodically and applicable Laws. You may not sell, transfer, or use Customer Information for any purpose other than marketing Approved Products and the Franchised Business. We and our affiliates may use Customer Information in any manner or for any purpose. You must secure from your customers, prospective customers, vendors, and others all consents and authorizations, and provide them all disclosures, that applicable Law requires to transmit Customer Information to us and our affiliates, and for us and our affiliates to use that Customer Information, in the manner that this Agreement contemplates.
Source: Item 22 — Contracts (FDD page 92)
What This Means (2025 FDD)
According to Moe's Southwest Grill's 2025 Franchise Disclosure Document, franchisees are restricted in how they can use customer information. Customer Information includes names, contact information, financial details, purchase history, market research data, and other personal information related to customers and potential customers of the franchised business.
Specifically, a Moe's Southwest Grill franchisee may only use Customer Information to market Approved Products to customers, adhering to the policies established by Moe's Southwest Grill and in compliance with applicable laws. The franchisee is explicitly prohibited from selling, transferring, or using Customer Information for any purpose other than marketing Approved Products and the Franchised Business.
Moe's Southwest Grill and its affiliates retain the right to use Customer Information in any manner or for any purpose. Therefore, franchisees must obtain all necessary consents and authorizations from customers, prospective customers, vendors, and others, providing all legally required disclosures to allow the transmission and use of Customer Information by Moe's Southwest Grill and its affiliates as outlined in the Franchise Agreement.