How will Moes Southwest Grill provide the Manuals and Supplements to the Manuals to franchisees?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
AND (II) FOR ANY OF THE SOURCED PRODUCTS THAT WE OR OUR AFFILIATES PROVIDE, LIMITED TO THE PURCHASE PRICE OF SUCH SOURCED PRODUCTS, PLUS SHIPPING COSTS, IF ANY, YOU PAID; OR, AT OUR OR OUR AFFILIATES' OPTION, THE REPLACEMENT OF SUCH SOURCED PRODUCTS. WE AND OUR AFFILIATES WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, MULTIPLIED, EXEMPLARY, OR PUNITIVE DAMAGES FOR ANY MATTER STATED IN THIS SECTION 7 (GOODS AND SERVICES), REGARDLESS OF THE DIRECT OR INDIRECT CAUSE OF THE DAMAGES. This disclaimer of warranties does not affect any claims you may have against third party manufacturers or Suppliers of any Sourced Products.
8. COMPLIANCE WITH THE SYSTEM AND MANUALS
- 8.1 Manuals. We will lend you one hard copy of, or grant you electronic or other access to, the Manuals during the Term. We may provide the Manuals, and any Supplements to the Manuals (defined below), to you in hard copy or electronically via applications for mobile devices, DVD, intranet, other storage media, electronic mail, video, the Internet, or other electronic formats. If any content of the Manuals conflicts with the terms of this Agreement, this Agreement will control. You may be required to pay a license fee to use the software necessary to access the Manuals.
- 8.2 Compliance with the System. You agree that: (i) every component of the System is vital to us, to your Franchised Business, and to the Businesses our other franchisees operate; and (ii) your compliance with the System is of the essence to this Agreement. You therefore agree that you will conduct all activities and operations of your Franchised Business in strict compliance with the System, including the Standards and the Manuals, as though specifically stated in this Agreement. You must promptly address any customer complaints in accordance with our Standards as specified in the Manuals.
- 8.3 Changes to the System and the Manuals. We may make additions to, deletions from, and modifications to the Manuals ("Supplements"), Standards, or System from time to time in any form or fashion, including (i) altering the Approved Products, accounting and technology systems, forms, policies, and procedures of the System; (ii) adding, modifying, or substituting the
equipment, signs, trade dress, and other Business characteristics that you are required to use or display (subject to the limitations set forth in this Agreement);
Source: Item 22 — Contracts (FDD page 92)
What This Means (2025 FDD)
According to Moe's Southwest Grill's 2025 Franchise Disclosure Document, during the term of the franchise agreement, Moe's Southwest Grill will lend the franchisee one hard copy of the manuals or grant access to them electronically. The manuals and any supplements may be provided in hard copy or through various electronic means such as applications for mobile devices, DVD, intranet, other storage media, electronic mail, video, the Internet, or other electronic formats.
Moe's Southwest Grill may make additions, deletions, and modifications to the manuals, also known as supplements, from time to time. These changes can include altering approved products, accounting and technology systems, forms, policies, and procedures. They may also involve implementing new programs and policies that could require franchisees to incur additional expenses, purchase new equipment or supplies, or pay additional reasonable fees. Moe's Southwest Grill will communicate these changes in writing or electronically.
It is the franchisee's responsibility to monitor for supplements to the manuals and maintain a current and up-to-date copy at the franchised business at all times. Franchisees may be required to pay a license fee to use the software necessary to access the manuals. If there is any dispute as to a franchisee's compliance with the manuals, the master copy of the manuals maintained by Moe's Southwest Grill will control.