Does Moes Southwest Grill provide initial training to franchisees?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9. Management Training Program.
We will provide initial training in the System and our policies and procedures to your trainees.
See "Training," below in this Item. (Franchise Agreement, Section 11.A.)
Your trainees may not attend the Management Training Program until (a) you have provided us with your fully signed Lease (if required) in a form that we have approved, (b) your Restaurant is under construction, (c) you have provided us with evidence of the insurance that is required under your Franchise Agreement, and (d) it is within 10 weeks of the scheduled opening date of your Restaurant.
There is no charge for the cost of the Management Training Program for your Required Trainees for your first two Restaurants (including Restaurants owned by your affiliates). If we provide the Management Training Program to you for your third or subsequent Restaurants (including Restaurants operated by your affiliates), you must pay us a fee of $7,500 for the Management Training Program. You must pay us a reasonable training fee that we designate (currently, $250 per trainee per day) if (i) you elect, and we permit you, to bring additional trainees, other than the Required Trainees, to the Management Training Program, (ii) your Required Trainees are trained in separate sessions, or (iii) any of your Required Trainees fail to successfully complete the Management Training Program and re-enroll in the program or are replaced with new trainees that enroll in the program.
Your Required Trainees must successfully complete our Management Training Program at least one week prior to the scheduled opening date of the Restaurant. If your opening date changes and your required Trainees completed our Management Training Program more than 120 days before the revised opening date, we may require them to attend up to an additional week of training and may require you to pay our then-current daily training fee for each Required Trainee.
All of your Required Trainees must successfully complete our Management Training Program before they may be involved in the operation of your Restaurant.
We have the right in our reasonable discretion to determine whether a trainee has successfully completed the Management Training Program. If we conclude that a Required Trainee has failed to successfully complete the Management Training Program, that Required Trainee must re-enroll in our next scheduled applicable Management Training Program, and you must pay the thencurrent training fee. We will have the right to terminate this Agreement if, following the Management Training Program and re-enrollment training (if any), none of the Required Trainees have successfully completed the Management Training Program.
Instructional Materials. We use various forms of instructional materials in the Management Training Program, including lectures, videos, workbook assignments, PowerPoint presentations, the Manuals, training guides, role-playing, and hands-on experience working in a fully operational Restaurant. We require you to bring to the Management Training Program a dedicated tablet that meets the hardware and software specifications necessary to use our electronic learning management system.
Subsequent Trainees. Any Primary Contact or Managers (including any Directors of Operations) you hire or appoint after the opening of the Restaurant and any other persons we designate ("Subsequent Trainees") must attend and successfully complete our Management Training Program (as applicable for each position) before becoming involved in the operation of your Restaurant. We may require employees that transfer to your Restaurant from another Restaurant
to successfully complete the Management Training Program again. We also may require you to send additional managers or employees to the Management Training Program if we have identified operational or performance issues at your Restaurant. You must pay a reasonable training fee (currently, $250 per trainee per day) for each Subsequent Trainee that attends a Management Training Program.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 53–68)
What This Means (2025 FDD)
According to the 2025 FDD, Moes Southwest Grill provides initial training in the System and its policies and procedures to the franchisee's trainees through its Management Training Program. There is no charge for the Management Training Program for Required Trainees for the first two Restaurants, including those owned by affiliates. However, for the third or subsequent Restaurants, including those operated by affiliates, the franchisee must pay Moes Southwest Grill a fee of $7,500 for the Management Training Program.
The Management Training Program uses various instructional materials, including lectures, videos, workbook assignments, PowerPoint presentations, the Manuals, training guides, role-playing, and hands-on experience working in a fully operational Moes Southwest Grill restaurant. The franchisee is required to bring a dedicated tablet that meets the hardware and software specifications necessary to use the electronic learning management system. Jessicah Pounds, the Vice President, Training for GoTo Foods, supervises and manages the training programs and the training staff.
Moes Southwest Grill may require trainees to participate in additional on-the-job training at a designated location if they do not have sufficient restaurant experience, typically six to 12 months of restaurant management experience. The franchisee's trainees may not attend the Management Training Program until certain conditions are met, including providing a fully signed Lease, evidence of insurance, and being within 10 weeks of the scheduled opening date of the Restaurant. All Required Trainees must successfully complete the Management Training Program before they may be involved in the operation of the Restaurant, at least one week prior to the scheduled opening date.
If a Required Trainee fails to successfully complete the Management Training Program, they must re-enroll in the next scheduled applicable Management Training Program, and the franchisee must pay the then-current training fee. Moes Southwest Grill has the right to terminate the Franchise Agreement if, following the Management Training Program and re-enrollment training, none of the Required Trainees have successfully completed the program. For any Primary Contact or Managers hired after the opening of the Restaurant, they must also attend and successfully complete the Management Training Program before becoming involved in the operation of the Restaurant, with a training fee of $250 per trainee per day.