Are Primary Contacts required to attend the Moes Southwest Grill training program?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
or a vendor in order to use such system. We will give you an opportunity to view the Manuals in the corporate office or at another agreed-upon location before you purchase a franchise, if you so request.
Training
Below, we have described our current training program. We reserve the right to modify our training program at any time, including the timing, frequency, length, content, format, and location of training.
Management Training Program. Prior to the opening of the Restaurant, your Required Trainees must attend and successfully complete to our satisfaction the Management Training Program. In addition, your Primary Contact must successfully complete (i) a limited version of the Management Training Program designed for Primary Contacts (the "Primary Contact Training"),
if they will not be involved in the day-to-day operation of the Restaurant or (ii) the entire Management Training Program, if they will be a Manager involved in the day-to-day operation of the Restaurant (in which case, they will count as one of your Required Trainees).
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 53–68)
What This Means (2025 FDD)
According to Moes Southwest Grill's 2025 Franchise Disclosure Document, Primary Contacts are required to successfully complete a limited version of the Management Training Program, referred to as the "Primary Contact Training." This training is specifically designed for Primary Contacts.
The 2025 FDD also states that any Primary Contact hired or appointed after the restaurant opens, referred to as "Subsequent Trainees", must attend and successfully complete the Management Training Program, as applicable for their position, before they can be involved in the restaurant's operations.
The Primary Contact Training program is approximately one to two weeks long. Moes Southwest Grill also may, from time to time, conduct conferences, conventions, programs, webinars, teleconferences, or training sessions on any matters related to the System. Your Primary Contact, Manager(s), Owners, and supervisory personnel must attend any conferences, conventions, programs, or additional or refresher training sessions that Moes Southwest Grill specifies.