Must the Primary Contact for a Moes Southwest Grill franchise be acceptable to the franchisor?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
You must identify an individual, who is reasonably acceptable to us, to serve as your "Primary Contact." The Primary Contact must: (i) directly supervise the operations of the Restaurant and any other Restaurants operated by you; (ii) hold a direct or indirect legal or beneficial interest of
5% or more in your Entity (or holds an interest in your Entity with an agreement to increase the interest to 5%); and (iii) be accepted by us. The Primary Contact will be empowered with the responsibility and decision-making authority regarding the Restaurant and its operation, and we will have the right to rely upon the Primary Contact for such purposes.
Source: Item 1 — The Franchisor and any Parents, Predecessors, and Affiliates (FDD pages 10–23)
What This Means (2025 FDD)
According to the 2025 Moe's Southwest Grill FDD, the Primary Contact for a franchise must be reasonably acceptable to Moe's. The Primary Contact is an individual designated to directly supervise the operations of the restaurant and any other Moe's Southwest Grill restaurants operated by the franchisee.
In addition to being acceptable to Moe's Southwest Grill, the Primary Contact must hold a direct or indirect legal or beneficial interest of 5% or more in the franchisee's entity, or have an agreement to increase their interest to that level. This ensures the Primary Contact has a vested interest in the success of the Moe's Southwest Grill business.
The Primary Contact will have responsibility and decision-making authority regarding the restaurant's operation, and Moe's Southwest Grill will rely on them for these purposes. This highlights the importance of the Primary Contact's role in managing the day-to-day activities and ensuring compliance with the franchise agreement.