What are the minimum staffing requirements for Managers at a Moes Southwest Grill franchised business?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
12.7 Your Participation; Manager.
- A. Participation and Managers. You must devote your best efforts to the proper and effective operation of the Franchised Business. Your Franchised Business must employ at least two Managers who have successfully completed the Management Training Program and are dedicated to the Franchised Business. Your Managers must have day-to-day management responsibility for your Franchised Business, exercise on-premises supervision, and personally participate in the direct operation of the Franchised Business. We may, in our sole discretion, permit your Primary Contact to serve as a Manager for the Franchised Business, provided that it is their full-time job, they otherwise qualify for the position, and they successfully complete the Management Training Program.
- B. Director of Operations. If you and your affiliates operate four or more Franchised Businesses, in addition to the Managers for each Franchised Business that you operate, we may require you to appoint one or more Managers with the responsibility of supervising and supporting multiple Franchised Businesses (each, a "Director of Operations").
- C. Qualifications. Each Manager and Director of Operations must successfully complete the Management Training Program, satisfy any other minimum standards we may require for their position, and complete additional training and On-Site Training as we may specify.
- D. Changes to Managers and Directors of Operations. You must inform us in writing of the identity of any Managers and Directors of Operations. You must notify us immediately of the death, disability, termination of employment, or replacement of any of your Managers (including any Director of Operations) and must designate a successor or acting Manager or Director of Operations within 30 days after the death, disability, or termination of the predecessor.
Source: Item 22 — Contracts (FDD page 92)
What This Means (2025 FDD)
According to Moe's Southwest Grill's 2025 Franchise Disclosure Document, a franchisee must employ at least two Managers who have successfully completed the Management Training Program and are dedicated to the Franchised Business. These Managers are required to have day-to-day management responsibility, exercise on-premises supervision, and personally participate in the direct operation of the Franchised Business.
If a Moe's Southwest Grill franchisee operates four or more Franchised Businesses, Moe's may require the franchisee to appoint one or more Managers with the responsibility of supervising and supporting multiple Franchised Businesses, called a Director of Operations. Each Manager and Director of Operations must successfully complete the Management Training Program, meet any minimum standards Moe's may require for their position, and complete additional training and On-Site Training as Moe's may specify.
The franchisee must inform Moe's Southwest Grill in writing of the identity of any Managers and Directors of Operations. The franchisee must also notify Moe's immediately of the death, disability, termination of employment, or replacement of any Managers (including any Director of Operations) and must designate a successor or acting Manager or Director of Operations within 30 days after the event.