For Moes Southwest Grill, what hardware and software is excluded from the Support Services?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
Comprehensive Support does not include: Billable Support, training on use of the POS System or back office system; troubleshooting internet service; hardware maintenance or replacement; support of non-approved software, non-instructional games, audio and video, nonstandard screensavers, or internet messaging; and/or assistance with operations or balancing (i.e., over/short, pullback, data entry, etc.).
The Support Services do not include support for hardware and software that is not part of the Minimum Specifications.
Support Services provided to Franchisee under this Agreement do not include program development, coding, isolation of coding problems, implementation assistance, data recovery (regardless of the cause of data loss or hardware malfunctions), or any of the exclusions set forth on Schedule A.
Franchisee is responsible for all telecommunication charges associated with obtaining the Support Services and obtaining and maintaining contact with Company in order to receive Support Services.
Source: Item 22 — Contracts (FDD page 92)
What This Means (2025 FDD)
According to the 2025 Moe's Southwest Grill Franchise Disclosure Document, Comprehensive Support excludes specific services and items. It does not cover training on the use of the POS system or back-office system, troubleshooting internet service issues, hardware maintenance or replacement, or support for non-approved software. Additionally, non-instructional games, audio and video, nonstandard screensavers, or internet messaging programs are also excluded from support. Assistance with operations or balancing tasks like over/short management, pullback procedures, and data entry is also not included in the Comprehensive Support.
Furthermore, the Support Services for Moe's Southwest Grill do not extend to hardware and software that are not part of the Minimum Specifications outlined in the manuals. The company will only provide support for specific software versions identified in the Minimum Specifications and will not assist with software no longer supported by the licensor.
In addition, the Support Services do not include program development, coding, isolation of coding problems, implementation assistance, or data recovery, regardless of the cause of data loss or hardware malfunctions. Franchisees are responsible for all telecommunication charges associated with obtaining the Support Services and maintaining contact with the company to receive support.