Is a Moes Southwest Grill franchisee required to install computerized Restaurant management systems?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
and related media that we have approved.
Pricing
We may, if permitted by applicable law, establish maximum, minimum, or other pricing requirements with respect to the prices you may charge for Approved Products, including required participation in systemwide discount programs and promotions. If we do not establish such pricing requirements, then you will have the right to determine the prices you charge.
Computer and POS Systems
You must provide financial and business records and information to us according to reporting formats, methodologies and time schedules that we establish. As part of these record keeping requirements, you must install computerized Restaurant management systems meeting our Standards, as modified in response to business, operations and marketing conditions. Accordingly, you must promptly purchase, lease and/or license and install at the Restaurant, at your sole expense, the POS System, computer systems, mobile hardware, software, online ordering platform, associated computer hardware, telephone lines, network connections, communications equipment, high speed internet access (e.g. DSL or cable), credit card, gift card and loyalty card processing equipment, and other equipment that we require from time to time (collectively, the "Computer System"), all of which you must keep in good maintenance and repair.
The Computer System currently includes a back-office PC, one monitor, one back office multifunction printer, between one and four POS System terminals, peripherals related to the POS System (including the kitchen display system and a firewall device), and other related software and equipment. We estimate the total cost of the Computer System will be between $13,000 and $50,100, depending on the size and design of your Restaurant. Whether you are opening a new Restaurant or purchasing an existing Restaurant, we may, in our sole discretion, provide you with project management assistance related to, and coordinate the onboarding and configuration of, your POS System. You must pay us for such services our then-current POS System Administration Fee, which is currently estimated to be between $1,500 and $2,000. You may incur additional expenses if you require additional POS System terminals, equipment, training, or installation services. We may require you to purchase, license, or lease additional hardware or software.
The Computer System includes a POS System that we specify, the principal functions of which are to manage permanent financial records of sales transactions at your Restaurant, cash control, inventory control, and menu and price change control, among other things. We will have electronic and manual access to certain information within the POS System and there are no contractual limitations on our right to access this information. We have developed interfaces with our preferred providers that facilitate this access. You must provide any assistance we require to integrate your POS System with our headquarters system at the earliest possible time and in the manner we prescribe. You must accurately, consistently, and completely record, structure, capture and provide all required information through your POS System in accordance with all applicable laws and protect such information as required.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 53–68)
What This Means (2025 FDD)
According to Moe's Southwest Grill's 2025 Franchise Disclosure Document, franchisees are required to install computerized restaurant management systems. Moe's Southwest Grill requires franchisees to provide financial and business records and information according to their established reporting formats, methodologies, and time schedules. As part of these record-keeping requirements, franchisees must install computerized Restaurant management systems meeting Moe's Southwest Grill's standards, which may be modified based on business, operations, and marketing conditions.
The franchisee is responsible for purchasing, leasing, and installing the required Computer System at their sole expense. This Computer System includes the POS System, computer systems, mobile hardware, software, online ordering platform, associated computer hardware, telephone lines, network connections, communications equipment, high-speed internet access, and credit card, gift card, and loyalty card processing equipment. The estimated total cost of the Computer System ranges from $13,000 to $50,100, depending on the restaurant's size and design.
Moe's Southwest Grill may revise the specifications for the Computer System, including the POS System, and franchisees are contractually obligated to make periodic upgrades and updates to remain compliant with their standards. If Moe's Southwest Grill decides to change, upgrade, or discontinue any components of the Computer System or the POS System model, franchisees must comply with these directions at their own expense within a reasonable time after receiving notice. This includes purchasing a new POS System, signing required software license and maintenance agreements, and paying any related POS System Support Fees. Moe's Southwest Grill can also require franchisees to add, substitute, or replace computer hardware, software, or peripheral equipment. There are no contractual limitations on the frequency or cost of these required upgrades and replacements.