What must a Moes Southwest Grill franchisee do to maintain the Computer System?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
and related media that we have approved.
Pricing
We may, if permitted by applicable law, establish maximum, minimum, or other pricing requirements with respect to the prices you may charge for Approved Products, including required participation in systemwide discount programs and promotions. If we do not establish such pricing requirements, then you will have the right to determine the prices you charge.
Computer and POS Systems
You must provide financial and business records and information to us according to reporting formats, methodologies and time schedules that we establish. As part of these record keeping requirements, you must install computerized Restaurant management systems meeting our Standards, as modified in response to business, operations and marketing conditions. Accordingly, you must promptly purchase, lease and/or license and install at the Restaurant, at your sole expense, the POS System, computer systems, mobile hardware, software, online ordering platform, associated computer hardware, telephone lines, network connections, communications equipment, high speed internet access (e.g. DSL or cable), credit card, gift card and loyalty card processing equipment, and other equipment that we require from time to time (collectively, the "Computer System"), all of which you must keep in good maintenance and repair.
The Computer System currently includes a back-office PC, one monitor, one back office multifunction printer, between one and four POS System terminals, peripherals related to the POS System (including the kitchen display system and a firewall device), and other related software and equipment. We estimate the total cost of the Computer System will be between $13,000 and $50,100, depending on the size and design of your Restaurant. Whether you are opening a new Restaurant or purchasing an existing Restaurant, we may, in our sole discretion, provide you with project management assistance related to, and coordinate the onboarding and configuration of, your POS System. You must pay us for such services our then-current POS System Administration Fee, which is currently estimated to be between $1,500 and $2,000. You may incur additional expenses if you require additional POS System terminals, equipment, training, or installation services. We may require you to purchase, license, or lease additional hardware or software.
The Computer System includes a POS System that we specify, the principal functions of which are to manage permanent financial records of sales transactions at your Restaurant, cash control, inventory control, and menu and price change control, among other things. We will have electronic and manual access to certain information within the POS System and there are no contractual limitations on our right to access this information. We have developed interfaces with our preferred providers that facilitate this access. You must provide any assistance we require to integrate your POS System with our headquarters system at the earliest possible time and in the manner we prescribe. You must accurately, consistently, and completely record, structure, capture and provide all required information through your POS System in accordance with all applicable laws and protect such information as required.
To maintain a consistent reporting system, you must purchase or lease and use a POS System specified by us from a designated Approved Supplier. We estimate that the initial cost to you for the POS System and related necessary equipment, including installation and activation, currently
ranges from $8,800 to $14,200 under the CapEx Program, depending on the number of terminals, travel costs, and other logistical factors. Under the CapEx Program, you must pay a monthly software license fee for the POS System that is currently $140 to $324 per month depending on your equipment configuration. If you choose to lease the POS System under the HaaS Program, you must pay a monthly software license and hardware lease fee for the POS System that is currently $588 to $802 per month depending on your equipment configuration and a one-time $300 activation fee. We will collect the monthly fees, which may change from time to time, and pay them to the vendor on your behalf.
Whether you are opening a new Restaurant or purchasing an existing Restaurant, we may, in our sole discretion, provide you with project management assistance related to, and coordinate the onboarding and configuration of, your POS System. You must pay us for such services our thencurrent POS System Administration Fee, which is currently estimated to be between $1,500 and $2,000. You may incur additional expenses if you require additional equipment, training, or installation services. We may require you to purchase, license, or lease additional hardware or software.
In addition, there may be ongoing license, maintenance, and service fees associated with the maintenance and operation of the POS System. You must maintain your POS System and keep it in good repair and procure any services necessary for the POS System to communicate with our system. We currently require you to obtain the required support and maintenance service from us or our affiliate by signing the POS System Support Services Agreement attached in Exhibit C to this Disclosure Document.
Currently, we estimate that the total annual cost to license, operate, and support your POS System will be $3,360 to $7,068 under the CapEx Program and $8,736 to $12,804 under the HaaS Program. This estimate includes POS System license and lease fees, P2PE software license fees (estimated based on 2024 transaction volume), the POS System Support Fee, and the Back Office and Polling Software Fee. These fees and the total annual costs are subject to change.
You are required to purchase a dedicated iPad® or Windows® tablet/computer that meets the hardware and software specifications necessary to use our Learning Management System. This tablet will be used to deliver training materials, digital recipes, videos, communication, and engagement activities digitally.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 53–68)
What This Means (2025 FDD)
According to Moe's Southwest Grill's 2025 Franchise Disclosure Document, franchisees must keep the Computer System in good maintenance and repair, and procure any services necessary for the Computer System to communicate with Moe's system. The Computer System includes a POS system, computer systems, mobile hardware, software, online ordering platform, associated computer hardware, telephone lines, network connections, communications equipment, high speed internet access, and credit card, gift card and loyalty card processing equipment. Moe's Southwest Grill requires franchisees to install computerized Restaurant management systems meeting their standards, which may change in response to business, operations and marketing conditions.
Moe's Southwest Grill may revise the specifications for the Computer System (including the POS System) from time to time, and franchisees are contractually required to make periodic upgrades and updates to the Computer System to remain in compliance with Moe's Southwest Grill's standards. If Moe's Southwest Grill decides to change, upgrade, or discontinue any components of the Computer System or the POS System model, franchisees must comply with their directions at their own expense within a reasonable time after notice. This includes stopping use of an old POS System, purchasing a new POS System, signing required agreements with the vendor, paying POS System Support Fees, and using the new POS System. Moe's Southwest Grill can require franchisees to add, substitute, or replace computer hardware, memory, ports, accessories, peripheral equipment, or software, or to replace the entire Computer System.
To maintain a consistent reporting system, franchisees must purchase or lease and use a POS System specified by Moe's Southwest Grill from a designated Approved Supplier. The initial cost for the POS System and related equipment ranges from $8,800 to $14,200 under the CapEx Program, with monthly software license fees of $140 to $324. If leasing under the HaaS Program, the monthly fee is $588 to $802, plus a one-time $300 activation fee. The total annual cost to license, operate, and support the POS System is estimated at $3,360 to $7,068 under the CapEx Program and $8,736 to $12,804 under the HaaS Program, including license and lease fees, P2PE software license fees, POS System Support Fee, and Back Office and Polling Software Fee. These costs are subject to change.
Franchisees must also dedicate a high-speed broadband connection meeting Moe's Southwest Grill's specifications solely for supporting the Computer System and obtain all necessary telecommunications and computer infrastructure products to access the Internet and support the information technology system. Moe's Southwest Grill may require franchisees to use an approved Internet service provider and maintain a minimum bandwidth. They may also require franchisees to establish a separate Wi-Fi network for guests. Moe's Southwest Grill may require the use of Approved Suppliers for credit card data and security services, estimated to cost $75 to $150 per month, and may require data breach protection insurance.