For a Moes Southwest Grill franchise, what is the definition of 'Support Services Team'?

According to the 2025 Moe's Southwest Grill Franchise Disclosure Document, the Support Services Team is defined as the individuals authorized by the Company (an affiliate of the franchisor) to provide support services under the POS System Support Services Agreement. These individuals may be contractors or employees of the Company or its affiliates.

This definition is important for prospective franchisees as it clarifies who will be providing the technical support for the critical point-of-sale (POS) system. Knowing that the support can come from either employees or contractors of Moe's Southwest Grill's affiliate gives franchisees an understanding of the potential structure and expertise of the support team.

It's also important to note that the Support Services Team's role is tied to the POS System Support Services Agreement, meaning the scope and nature of their support are defined within that agreement. Franchisees should carefully review this agreement to understand the specific services the Support Services Team will provide, as well as any limitations or exclusions to their support.