What is the dependency for Moes Southwest Grill to provide Support Services?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
As a prerequisite for Company to provide the Support Services, the POS System must be in good operating condition and meet the Minimum Specifications (including, without limitation, the standard hardware and software requirements set forth therein).
The Support Services do not include support for hardware and software that is not part of the Minimum Specifications.
Company will provide Support Services in connection with specific versions of the software identified in the Minimum Specifications, and will not provide Support Services in connection with software that is no longer supported by the software licensor.
Franchisee is responsible for implementing temporary procedures or workarounds as necessary to ensure continuous operation of the Franchised Business while Company is providing Support Services.
Franchisee is responsible for backing up its files, data and programs and for reconstructing corrupted, lost or altered Franchisee files, data and programs.
Company reserves the right, at any time and from time to time during the Term, to make the final judgment, in its sole discretion, as to whether the POS System and Franchisee adequately meet the Minimum Specifications and other prerequisites for Support Services required under this Agreement.
Source: Item 22 — Contracts (FDD page 92)
What This Means (2025 FDD)
According to the 2025 Moe's Southwest Grill Franchise Disclosure Document, a key prerequisite for the company to provide support services is that the Point of Sale (POS) system at the franchised business must be in good operating condition and meet the minimum specifications set by Moe's Southwest Grill. These specifications include standard hardware and software requirements.
Furthermore, the support services provided do not extend to hardware or software that falls outside of these minimum specifications. Moe's Southwest Grill will only offer support for specific software versions identified in the minimum specifications and will not assist with outdated software no longer supported by the licensor.
It is the franchisee's responsibility to implement temporary procedures or workarounds to maintain continuous business operations while Moe's Southwest Grill provides support services. Additionally, franchisees are responsible for backing up their files, data, and programs, as well as reconstructing any corrupted, lost, or altered data. Moe's Southwest Grill retains the right to make the final judgment on whether the POS system and the franchisee adequately meet the minimum specifications and other prerequisites for support services.