What is the definition of the term "Computer System" for a Moes Southwest Grill franchise?
Moes_Southwest_Grill Franchise · 2025 FDDAnswer from 2025 FDD Document
We may revise our specifications for the Computer System (including the POS System) from time to time. You are contractually required to make periodic upgrades and updates to the Computer System to remain in compliance with our Standards. If it becomes advisable at any time, in our sole discretion, for us to change, upgrade, or discontinue use of any of the components of the Computer System or the model of POS System, you will comply with our directions, at your expense, within a reasonable time after notice to you. If we require you to use a different POS System, you must stop using the old POS System, purchase the new POS System, sign any required software license agreement and any required maintenance/update agreements with the vendor, pay any related POS System Support Fees, and use the new POS System. We can require you to add, substitute or replace computer hardware, memory, ports, accessories, peripheral equipment, or software, or to replace your Computer System. There are no contractual limitations on the frequency or cost of your obligation to upgrade and replace hardware and software for your Computer System.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 53–68)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, the definition of the term "Computer System" for a Moe's Southwest Grill franchise is not explicitly provided. However, the FDD does state that Moe's Southwest Grill may revise the specifications for the Computer System, including the POS (Point of Sale) system, periodically.
The franchisee is contractually obligated to perform periodic upgrades and updates to the Computer System to remain compliant with Moe's Southwest Grill's standards. If Moe's Southwest Grill deems it advisable to change, upgrade, or discontinue any components of the Computer System or the POS system model, the franchisee must comply at their own expense within a reasonable time after receiving notice. This includes potentially purchasing a new POS system, signing software license agreements, paying POS System Support Fees, and using the new system.
Moe's Southwest Grill can require franchisees to add, substitute, or replace computer hardware, memory, ports, accessories, peripheral equipment, or software, or even replace the entire Computer System. The FDD states that there are no contractual limitations on the frequency or cost of the franchisee's obligation to upgrade and replace hardware and software for the Computer System. Prospective franchisees should inquire about the typical lifecycle and costs associated with the Computer System to better understand these potential ongoing expenses.