What is the Comprehensive Support Fee for Moes Southwest Grill franchisees, and where is it defined?

According to the 2025 Moe's Southwest Grill FDD, the Comprehensive Support Fee is referenced within Item 22, specifically in the context of the POS System Support Services Agreement. However, the exact dollar amount for this fee is not specified in the provided documentation. Instead, it is represented by a placeholder "$" per month.

This fee covers the support services provided by Moe's Southwest Grill for the franchisee's back office system and POS system, including hardware and software. These services encompass enterprise-level database changes, remote technical support, troubleshooting, and access to the Customer Service Portal. The portal allows franchisees to research common issues, request support, and track the status of their requests.

It's important to note that the Comprehensive Support does not include billable support, training, internet troubleshooting, hardware maintenance, or support for non-approved software. Moe's Southwest Grill reserves the right to amend Schedule A, which outlines the support services and fees, with changes to the fees in any calendar year not exceeding 50% of the current fee or the increase in the franchisor's costs to provide the support. Franchisees will receive a 90-day notice before any changes take effect.

Prospective Moe's Southwest Grill franchisees should clarify the exact amount of the Comprehensive Support Fee with the franchisor, as well as understand the conditions under which the fee may change. Additionally, franchisees should inquire about what specific services are covered under the Comprehensive Support Fee versus the Billable Support Fee to fully understand their financial obligations and the scope of available support.