Who supervises the initial training program for a Marble Slab Creamery franchise?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
learning opportunity, such as if you operate a Co-Brand Store.
You or the owner, if the franchisee is a business entity, must complete to our satisfaction the initial training program. The initial training program is supervised by FAT's Sr. Director of QSR Operations, John Cardwell, who became FAT's Sr. Director of QSR Operations in April 2014. The training materials include topical training handbooks that are separate from our operating manuals and online training videos. We provide instructors, but you must arrange and pay for transportation, lodging, food, and wages, including expenses for any days off for breaks during training. Your cost will depend upon the distance that you and your other trainees (i.e. manager, spouse) must travel and the type of accommodations you choose. Other locations in the system may become certified for training and may be made available to you as business conditions allow. All trainees must adhere to the corporate code of conduct while in training. We reserve the right to discontinue training for any trainees who violate our code of conduct or fail to pass weekly certification tests or otherwise demonstrate an inability to meet the requirements of their job title. (Franchise Agreement - Sections 5.8 and 11.1)
- (f) We will provide you with an approved opening date for your Restaurant, after you have provided evidence to us that you have met all of the requirements necessary to be certified to open. (Franchise Agreement - Section 5.9)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–62)
What This Means (2025 FDD)
According to the 2025 Marble Slab Creamery Franchise Disclosure Document, the initial training program is supervised by FAT's Sr. Director of QSR Operations, John Cardwell, who assumed the role in April 2014. This individual oversees the training that franchisees (or the owner, if the franchisee is a business entity) must complete to the franchisor's satisfaction.
The training program utilizes topical training handbooks, separate from the operating manuals, and online training videos. While Marble Slab Creamery provides the instructors, franchisees are responsible for covering the costs of transportation, lodging, food, and wages for themselves and any other trainees, such as managers or spouses, including expenses for days off during training. The actual cost will vary based on travel distance and accommodation choices.
Marble Slab Creamery may also certify other locations within the system for training purposes, making them available to new franchisees as business conditions permit. All trainees are required to adhere to the corporate code of conduct during training. Marble Slab Creamery reserves the right to discontinue training for any trainee who violates the code of conduct, fails weekly certification tests, or otherwise demonstrates an inability to meet the requirements of their job title. Franchisees must also purchase an operations manual and any supplemental materials before attending training.