What standard of sanitation and repair must a Marble Slab Creamery franchisee maintain at the restaurant?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
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- 5.17 Franchisee will operate the Restaurant in strict conformity with such methods, standards, and specifications as Franchisor may from time to time prescribe in the Manual or otherwise in writing, including rules, policies, procedures, standards and requirements for off-site delivery and carryout. Without limiting the foregoing, Franchisee agrees:
- 5.17.1 to purchase and install and use in and about the Restaurant such items and only such items of equipment (including, but not limited to, food and beverage preparation equipment, fixtures, furnishings, interior and exterior signage, air and exhaust handling equipment, order taking system, Information Systems (defined below)) and other personal property as are designated by Franchisor from time to time in writing, or which otherwise have been approved by Franchisor in writing, and which strictly conform to the appearance, standards and specifications of Franchisor and the System as established from time to time.
- 5.17.2 To maintain in sufficient supply (as Franchisor may prescribe in the Manual or otherwise in writing), and to use at all times, only such fixtures, furnishings, equipment, signage, menu items, ingredients, products, materials, supplies, and paper goods as conform with Franchisor's standards and specifications, and to refrain from deviating therefrom by the use of nonconforming items, without Franchisor's prior written consent.
- 5.17.3 To sell or offer for sale only such menu items and sizes, products, and services as have been expressly approved for sale in writing by Franchisor; to sell or offer for sale all types of menu items, products, and services specified by Franchisor; to refrain from any deviation from Franchisor's standards and specifications without Franchisor's prior written consent; and to discontinue selling and offering for sale any menu items, products, or services which Franchisor may, in its discretion, disapprove in writing at any time. If Franchisee operates a Co-Brand Store, Franchisee may also offer for sale the products and services that have been approved by Franchisee's Co-Brand Licensor(s).
- 5.17.4 To use, in the preparation of food products, only such seasonings and chili as prescribed by Franchisor. Franchisee acknowledges that the seasonings and chili used in the preparation of Marble Slab Creamery food products are unique and their formulae and manufacturing processes constitute trade secrets essential to the success of the System. Franchisee will purchase the seasonings and chili exclusively from Franchisor or its Affiliates or from supplier(s) designated by Franchisor from time to time. If Franchisee operates a Co-Brand Store, Franchisee may also offer for
sale the products and services that have been approved (and remain approved) for sale by Franchisee's Co-Brand Licensor(s).
Source: Item 22 — CONTRACTS (FDD page 101)
What This Means (2025 FDD)
According to the 2025 Marble Slab Creamery FDD, maintaining high operating standards is crucial for both the franchisee and franchisor to increase demand and protect the brand's reputation. Franchisees must purchase and use only equipment designated or approved by Marble Slab Creamery, ensuring it conforms to the franchisor's standards and specifications. This includes food and beverage preparation equipment, fixtures, furnishings, interior and exterior signage, air and exhaust handling equipment, order taking systems, and information systems.
Marble Slab Creamery franchisees are required to maintain a sufficient supply of fixtures, furnishings, equipment, signage, menu items, ingredients, products, materials, supplies, and paper goods that meet the franchisor's standards. Franchisees must avoid using nonconforming items without prior written consent from Marble Slab Creamery. They are also obligated to sell only approved menu items, products, and services, and must discontinue any items the franchisor disapproves of in writing.
Furthermore, Marble Slab Creamery franchisees must use only the seasonings and chili prescribed by the franchisor in food preparation, purchasing these exclusively from Marble Slab Creamery or its designated suppliers. These requirements ensure uniformity and quality across all Marble Slab Creamery locations, protecting the brand's reputation and customer experience. Franchisees need to adhere strictly to these standards to maintain their franchise agreement and contribute to the overall success of the Marble Slab Creamery system.