What services are NOT covered under Marble Slab Creamery's limited warranty?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
- (b) MSF warrants that the Services provided by MSF personnel, or a third party subject to Section 11(a), will be rendered by competent professionals with the degree of skill and care that is required by current good and sound professional procedures and practices in accordance with industry standards. If MSF breaches this limited warranty, Customer shall be entitled to re-performance of defective services at no additional cost to Customer and in such time and manner as is reasonable in light of the nature of the Services and their impact on the business operations of the Customer. This shall be Customer's sole and exclusive remedy for MSF's breach of this limited warranty. This warranty does not cover any services that a third party renders, such as warranty work that a manufacturer performs on Equipment or maintenance work that a vendor performs on Software.
- (c) MSF is not providing any warranty whatsoever with respect to the Equipment and Software. Customer shall obtain any warranties on the Equipment and Software from the appropriate manufacturer or vendor of the Equipment and Software. MSF provides no warranty with respect to any data that it or others input into the Brand Technology System.
Source: Item 23 — RECEIPT (FDD pages 101–346)
What This Means (2025 FDD)
According to the 2025 Marble Slab Creamery FDD, the limited workmanship warranty offered by Marble Slab Franchising, LLC (MSF) does not extend to certain services. Specifically, the warranty does not cover services rendered by third parties, such as warranty work performed by a manufacturer on equipment or maintenance work done by a vendor on software. This means that if a franchisee experiences issues with equipment or software, they must seek warranty or maintenance services directly from the manufacturer or vendor, not from Marble Slab Creamery.
Furthermore, Marble Slab Creamery provides no warranty whatsoever regarding the equipment and software itself. Franchisees are responsible for obtaining any warranties on the equipment and software directly from the appropriate manufacturer or vendor. Additionally, Marble Slab Creamery offers no warranty concerning any data that it or others input into the Brand Technology System.
In practical terms, this means a Marble Slab Creamery franchisee needs to carefully manage warranties and maintenance agreements with equipment and software providers. They cannot rely on Marble Slab Creamery to cover these aspects. It is the franchisee's responsibility to maintain warranty or maintenance coverage on all equipment required for a complete functioning Brand Technology System, including PCs, printers, POS systems, networking equipment, communications equipment, servers, and internet connectivity. If a system fails and is not covered by a required warranty or maintenance agreement, the franchisee will be responsible for paying Marble Slab Creamery's current hourly rate, including labor, travel time, expenses, plus shipping and material costs incurred while restoring system functionality.