Is Marble Slab Creamery responsible for lost data due to backup failures?

According to the 2025 Marble Slab Creamery Franchise Disclosure Document, Marble Slab Creamery is not responsible for lost data due to backup failures. This means that if a franchisee's data is lost because the backup system fails, Marble Slab Creamery will not be held liable for the loss.

However, if a hard drive crashes and needs to be reloaded with software, Marble Slab Creamery will provide the standard Brand Technology System image. The restaurant-specific information will be retrieved from the restaurant's system backup, if available. This implies that while Marble Slab Creamery will assist in restoring the system with a standard image, the franchisee is responsible for ensuring their restaurant-specific data is backed up properly.

This limitation of liability is a common practice in franchising, where franchisors often outline the extent to which they are responsible for technical issues and data management. Prospective Marble Slab Creamery franchisees should ensure they have their own data backup and recovery plans in place to mitigate the risk of data loss, as Marble Slab Creamery explicitly states they are not responsible for failures in this area.