What responsibilities must a manager assume when supervising a Marble Slab Creamery restaurant?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
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Item 15 OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS
You do not have to personally supervise your Restaurant, however, if you (or your principal approved by us) do not personally supervise your Restaurant, a manager or one of your assistant managers or shift leaders who has successfully completed our training program must directly supervise your Restaurant "on premises." Your manager must assume responsibility for the day-to-day operation of the Restaurant, oversight of the preparation of food products, and supervision of personnel and accounting and must spend at least 40 hours per week overseeing the operation of the Restaurant. You may replace your manager or any assistant manager any time as long as you immediately notify us of any changes. Any new manager or assistant manager or shift leader must complete our initial training program.
If we sign (or our affiliate signs) a Management Agreement (Exhibit J) with you, we will provide you with additional advice regarding the management of your Restaurant.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 72–73)
What This Means (2025 FDD)
According to Marble Slab Creamery's 2025 Franchise Disclosure Document, a manager is responsible for the day-to-day operations of the restaurant if the franchisee does not personally supervise the location. To qualify, the manager must have successfully completed Marble Slab Creamery's training program and be present "on premises" while supervising.
The manager's duties include overseeing the preparation of food products, supervising personnel, and managing accounting tasks. The manager must dedicate at least 40 hours per week to overseeing the restaurant's operation.
Marble Slab Creamery requires that the franchisee notify them of any changes to the manager or assistant manager positions. Any new manager, assistant manager, or shift leader must complete the initial training program. Additionally, any manager, operating partner, assistant manager, or other personnel with access to confidential information must sign a Confidentiality and Non-Competition Agreement.