Does Marble Slab Creamery provide the instructors for the initial training program?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
learning opportunity, such as if you operate a Co-Brand Store.
You or the owner, if the franchisee is a business entity, must complete to our satisfaction the initial training program. The initial training program is supervised by FAT's Sr. Director of QSR Operations, John Cardwell, who became FAT's Sr. Director of QSR Operations in April 2014. The training materials include topical training handbooks that are separate from our operating manuals and online training videos. We provide instructors, but you must arrange and pay for transportation, lodging, food, and wages, including expenses for any days off for breaks during training. Your cost will depend upon the distance that you and your other trainees (i.e. manager, spouse) must travel and the type of accommodations you choose. Other locations in the system may become certified for training and may be made available to you as business conditions allow. All trainees must adhere to the corporate code of conduct while in training. We reserve the right to discontinue training for any trainees who violate our code of conduct or fail to pass weekly certification tests or otherwise demonstrate an inability to meet the requirements of their job title. (Franchise Agreement - Sections 5.8 and 11.1)
- (f) We will provide you with an approved opening date for your Restaurant, after you have provided evidence to us that you have met all of the requirements necessary to be certified to open. (Franchise Agreement - Section 5.9)
- (g) We will provide you with pre-opening and post-opening supervision and assistance as we deem advisable based on your opening plan, subject (as to timing) to scheduling needs and availability of personnel. (Franchise Agreement – Section 5.9)
- (h) You will be responsible for purchasing an operations manual and any supplemental materials prior to attending training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–62)
What This Means (2025 FDD)
According to Marble Slab Creamery's 2025 Franchise Disclosure Document, Marble Slab Creamery does provide instructors for the initial training program. However, the franchisee is responsible for arranging and paying for the transportation, lodging, food, and wages, including expenses for any days off for breaks during training, for themselves and any other trainees such as a manager or spouse. The cost to the franchisee will depend on the distance traveled and the type of accommodations chosen.
The initial training program is supervised by FAT's Sr. Director of QSR Operations, John Cardwell, who assumed the role in April 2014. The training program is between 4 to 10 days in duration, and the length depends on the experience and progress of the trainees. Breaks can be arranged as part of the initial training program.
Marble Slab Creamery may certify other locations in the system for training and may make them available to franchisees as business conditions allow. All trainees must adhere to the corporate code of conduct while in training. Marble Slab Creamery reserves the right to discontinue training for any trainees who violate the code of conduct or fail to pass weekly certification tests or otherwise demonstrate an inability to meet the requirements of their job title.