What information does MSF document in the call tracking application for Marble Slab Creamery?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
- (d) MSF shall use a call tracking application to track all Brand Technology System Equipment and Supported Software issues, documenting each incident.
- (e) MSF shall provide, upon Customer's request, but not more frequently than once per month, Customer's history of Brand Technology System Equipment and Supported Software issues.
Source: Item 23 — RECEIPT (FDD pages 101–346)
What This Means (2025 FDD)
According to the 2025 Marble Slab Creamery FDD, Marble Slab Franchising, LLC (MSF) uses a call tracking application to document all issues related to the Brand Technology System Equipment and Supported Software. This includes tracking each incident that occurs.
Upon request from the customer (franchisee), but not more than once per month, MSF will provide the customer's history of Brand Technology System Equipment and Supported Software issues. This allows franchisees to keep track of any recurring problems or areas where they may need additional support or training.
This system helps Marble Slab Creamery monitor and address technical issues efficiently, ensuring that franchisees receive the necessary support to maintain their operations. It also provides a record of past issues, which can be useful for identifying trends and improving the overall system performance. Franchisees should be aware of this service and utilize it to its full potential to resolve any technical difficulties they encounter.