If a hard drive needs to be reloaded, what does Marble Slab Creamery provide?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
- (ii) MSF may, in its reasonable discretion, replace the hard drive or other components of a PC as a fix to a Supported Software issue.
- (iii) MSF shall provide same day standard shipping of replacement Depot Equipment for all problems diagnosed prior to 3:00 PM PST. Replacement Depot Equipment for problems diagnosed after 3:00 PM PST will be shipped on the following business day via standard shipping. Standard shipping method is Ground service.
- (iv) MSF shall provide Saturday and Next-Day Early A.M. deliveries at Customer's request and expense for all Depot Equipment.
- (v) MSF shall provide return labels for ground shipping Depot Equipment to MSF for repair.
- (vi) MSF shall replace any Depot Equipment that it replaces pursuant to this Agreement with equipment/parts of equal or greater capacity.
- (vii) MSF shall send weekly email(s) for non-returned Depot Equipment with Customer's charges for replacing the Equipment including, without limitation, the original retail value of the Depot Equipment to be returned.
Source: Item 23 — RECEIPT (FDD pages 101–346)
What This Means (2025 FDD)
According to Marble Slab Creamery's 2025 Franchise Disclosure Document, MSF (presumably Marble Slab Creamery Franchisor) has the discretion to replace a hard drive or other PC components to fix software issues.
If replacement Depot Equipment is needed, Marble Slab Creamery will provide same-day standard shipping if the problem is diagnosed before 3:00 PM PST. If the diagnosis occurs after 3:00 PM PST, the replacement equipment will be shipped the following business day via standard ground service.
For faster delivery, Marble Slab Creamery offers Saturday and Next-Day Early A.M. deliveries at the franchisee's expense. Additionally, Marble Slab Creamery provides return labels for franchisees to ship the defective Depot Equipment back to MSF for repair via ground shipping. The replacement equipment will have equal or greater capacity than the original. Franchisees will receive weekly email notifications for any Depot Equipment that has not been returned, including the charges for replacing the equipment, such as the original retail value.