What is the franchisee's responsibility regarding the Information Systems for Marble Slab Creamery?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase or lease and maintain, at your own expense, only those brands, types, makes and/or models of Information Systems (defined in Item 11) that we specify. Our standards and specifications for the Information System may include, without limitation, configurations, programming and support and service processes. We may periodically modify specifications for and components of the Information System. You may not use any hardware or software system or component in connection with the Information System that we have not approved for your use.
As we require, you will enter into a maintenance and/or support agreement with us, one of our affiliates, or one of our approved suppliers or vendors, for the provision of maintaining and supporting the Information System or any part thereof. We may charge you a fee if we provide maintenance and/or support services. We currently have a help desk staff that collects and processes your data and provides certain support services pursuant to a Brand Technology System Support Services Agreement, which is attached to this Disclosure Document. Under the Brand Technology System Support Services Agreement, you must pay us for the support services, subject to change. The fee depends on what services and options you choose for your Restaurant.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 43–49)
What This Means (2025 FDD)
According to Marble Slab Creamery's 2025 Franchise Disclosure Document, franchisees must purchase or lease and maintain only the brands, types, makes, and models of Information Systems that Marble Slab Creamery specifies. These standards may include configurations, programming, and support and service processes, which Marble Slab Creamery may periodically modify. Franchisees are prohibited from using any hardware or software system or component that has not been approved by Marble Slab Creamery.
As required by Marble Slab Creamery, franchisees must enter into a maintenance and/or support agreement with Marble Slab Creamery, one of its affiliates, or one of its approved suppliers or vendors for maintaining and supporting the Information System. Marble Slab Creamery may charge a fee for providing maintenance and/or support services. Currently, Marble Slab Creamery has a help desk staff that collects and processes data and provides certain support services under a Brand Technology System Support Services Agreement.
Under the Brand Technology System Support Services Agreement, franchisees must pay Marble Slab Creamery for the support services, and the fee depends on the services and options chosen for the restaurant. This means a prospective Marble Slab Creamery franchisee needs to budget not only for the initial purchase or lease of the required information systems but also for ongoing maintenance, support, and potential modifications, which could impact their operating costs.