What is the franchisee responsible for regarding the Information Systems for Marble Slab Creamery?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase or lease and maintain, at your own expense, only those brands, types, makes and/or models of Information Systems (defined in Item 11) that we specify. Our standards and specifications for the Information System may include, without limitation, configurations, programming and support and service processes. We may periodically modify specifications for and components of the Information System. You may not use any hardware or software system or component in connection with the Information System that we have not approved for your use.
As we require, you will enter into a maintenance and/or support agreement with us, one of our affiliates, or one of our approved suppliers or vendors, for the provision of maintaining and supporting the Information System or any part thereof. We may charge you a fee if we provide maintenance and/or support services. We currently have a help desk staff that collects and processes your data and provides certain support services pursuant to a Brand Technology System Support Services Agreement, which is attached to this Disclosure Document. Under the Brand Technology System Support Services Agreement, you must pay us for the support services, subject to change. The fee depends on what services and options you choose for your Restaurant.
We may also charge you a fee if we develop or have developed (and, once developed, for supporting, modifying and enhancing) proprietary software that we license to you and for other Information System maintenance and support services that we, or our affiliates, provide to you. If we, or our affiliates, license proprietary software to you, or otherwise allow you to use similar technology we develop or maintain, you agree to sign and adhere to any Software License Agreement or similar document that we, or our affiliates, prescribe to regulate your use of, and our and your respective rights and responsibilities with respect to, the software.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 43–49)
What This Means (2025 FDD)
According to the 2025 Marble Slab Creamery Franchise Disclosure Document, franchisees must purchase or lease and maintain only the brands, types, makes, and models of Information Systems that Marble Slab Creamery specifies. These standards may include configurations, programming, and support and service processes, which Marble Slab Creamery may periodically modify. Franchisees are prohibited from using any hardware or software system or component that Marble Slab Creamery has not approved.
As required by Marble Slab Creamery, franchisees must enter into a maintenance and/or support agreement with Marble Slab Creamery, one of its affiliates, or one of its approved suppliers or vendors for maintaining and supporting the Information System. Marble Slab Creamery may charge a fee if they provide maintenance and/or support services.
Marble Slab Creamery currently has a help desk staff that collects and processes data and provides certain support services under a Brand Technology System Support Services Agreement. Franchisees must pay for these support services, and the fee depends on the services and options chosen for the restaurant. Marble Slab Creamery may also charge a fee for developing, supporting, modifying, and enhancing proprietary software that they license to the franchisee and for other Information System maintenance and support services.