Where can I find the schedule for POS system programming updates for Marble Slab Creamery?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
- (xv) Customer agrees to update or upgrade, as necessary, to maintain compliance with all MSF technology changes, enhancements and additions, pertaining to the Brand Technology System as updated in the Manuals or otherwise. Hardware or software upgrades or employee training may be required, at Customer's expense, in the event of a change to major technology standards, as determined by MSF, or in the event that Customer's hardware or software is beyond the supported end of life as defined by the manufacturer.
- (xvi) Customer shall adhere to MSF POS system programming schedules as identified in the Manuals.
- (xiv) Customer shall ensure that its personnel receive ongoing training in the use and operation of the Brand Technology System. If Customer contacts the Help Desk for support of functions that are included in the Brand Technology System training program or Online Help that could have been resolved by Customer personnel properly trained and certified, then MSF may invoice Customer for such support at its then current hourly rates. Customer shall pay all fees for such support within five (5) days of MSF's provision of such services.
Source: Item 23 — RECEIPT (FDD pages 101–346)
What This Means (2025 FDD)
According to the 2025 Marble Slab Creamery FDD, the schedule for the POS (Point of Sale) system programming updates is found in the Manuals. As a franchisee, you are required to adhere to these schedules to maintain compliance with Marble Slab Creamery's technology standards.
The FDD also states that Marble Slab Creamery may require hardware or software upgrades, or employee training, at the franchisee's expense, if there are major technology changes or if the franchisee's hardware or software is no longer supported by the manufacturer. Franchisees are responsible for ensuring their personnel receive ongoing training in the use and operation of the Brand Technology System.
If a franchisee contacts the Help Desk for support that could have been resolved by properly trained personnel, Marble Slab Creamery may invoice the franchisee for such support at its current hourly rates. Therefore, it is crucial for franchisees to keep up-to-date with the POS system programming schedules and ensure their employees are adequately trained to avoid additional costs and maintain smooth operations.