What is the Marble Slab Creamery customer's obligation regarding warranty or maintenance coverage on equipment comprising the Brand Technology System?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
- (iii) Customer shall maintain current warranty or maintenance coverage on all Equipment and Supported Software comprising the Brand Technology System, including but not limited to the PC, printers, POS system, networking equipment, communications equipment, server or internet connectivity. In the event that warranty or maintenance service is no longer available from the manufacturer, dealer or vendor, or expires, Customer shall purchase replacement Equipment that is covered by warranty or maintenance service prior to expiration of coverage or within thirty (30) days of notification by MSF, whichever is earlier, at Customer's sole expense.
- (iv) Customer shall provide proof of warranty or maintenance service agreement with the appropriate manufacturer or vendor for all supported Equipment and Software upon renewal or request by MSF.
- (v) Customer shall pay all costs of repair or troubleshooting for the Equipment that is not covered under the applicable warranty.
Source: Item 23 — RECEIPT (FDD pages 101–346)
What This Means (2025 FDD)
According to Marble Slab Creamery's 2025 Franchise Disclosure Document, franchisees are required to maintain current warranty or maintenance coverage on all equipment and supported software that make up the Brand Technology System. This includes, but is not limited to, the PC, printers, POS system, networking equipment, communications equipment, server, and internet connectivity.
If warranty or maintenance service is no longer available from the manufacturer, dealer, or vendor, or if it expires, the franchisee must purchase replacement equipment that is covered by warranty or maintenance service. This purchase must occur before the existing coverage expires or within thirty days of notification by Marble Slab Creamery, whichever comes first. The franchisee is solely responsible for this expense.
Marble Slab Creamery franchisees must also provide proof of warranty or maintenance service agreements with the appropriate manufacturer or vendor for all supported equipment and software upon renewal or when requested by Marble Slab Creamery. Additionally, the franchisee is responsible for paying all costs of repair or troubleshooting for equipment not covered under the applicable warranty. This ensures that the Brand Technology System remains functional and compliant with Marble Slab Creamery standards.