What is a Marble Slab Creamery Customer prohibited from installing on any of the Brand Technology System equipment?
Marble_Slab_Creamery Franchise · 2025 FDDAnswer from 2025 FDD Document
- (x) Customer shall not install any software, other than that listed as approved in the Manuals on any of the Brand Technology System equipment.
If unauthorized software is found on any of the Brand Technology System equipment, MSF may remove it without advance notice to Customer, and all costs for such removal and restoration of the system to approved standards will be billed to Customer at an hourly rate not to exceed MSF's then current rate.
Customer shall pay for such removal and restoration within five (5) days of MSF's provision of such services.
Source: Item 23 — RECEIPT (FDD pages 101–346)
What This Means (2025 FDD)
According to the 2025 Marble Slab Creamery Franchise Disclosure Document, franchisees, referred to as 'Customers' in this context, are prohibited from installing any unauthorized software on the Brand Technology System equipment. Specifically, franchisees can only install software that is explicitly listed as approved in the manuals provided by Marble Slab Creamery. This restriction is in place to maintain the integrity and security of the Brand Technology System across all franchise locations.
If a franchisee violates this rule and installs unauthorized software, Marble Slab Creamery has the right to remove the unapproved software without prior notice. The franchisee will then be responsible for covering all costs associated with the removal of the unauthorized software and the restoration of the system to its approved standards. These costs will be billed at an hourly rate based on Marble Slab Creamery's current service rates.
Furthermore, the franchisee is obligated to pay for these removal and restoration services within five days of receiving the bill from Marble Slab Creamery. This policy underscores the importance of adhering to the approved software list to avoid unexpected expenses and potential disruptions to the Marble Slab Creamery's operations. Franchisees should ensure they consult the provided manuals and seek clarification from Marble Slab Creamery or their designated help desk before installing any software on the Brand Technology System equipment.