What constitutes a Priority 2 call for Marble Slab Creamery support?

According to Marble Slab Creamery's 2025 Franchise Disclosure Document, a Priority 2 support call involves system functionality issues. This means that a Marble Slab Creamery franchisee is unable to perform daily tasks on the Brand Technology System, such as scheduling or inventory management. Priority 2 also includes administrative functions where the customer cannot retrieve e-mail or does not have access to a form.

For a franchisee, this means that if the technology system that runs critical parts of the business, like scheduling employees or tracking inventory, stops working, or if they can't access important business forms or email, it's considered a Priority 2 issue. This suggests that Marble Slab Creamery recognizes these issues as important but not as critical as Priority 1 issues.

Understanding the different priority levels can help a franchisee manage their expectations for support response times and ensure they categorize issues correctly when seeking assistance. It also highlights the importance of a reliable technology system for the smooth operation of a Marble Slab Creamery franchise.