To whose satisfaction must the Ledgers Business Manager complete the Initial Training Program?
Ledgers Franchise · 2025 FDDAnswer from 2025 FDD Document
You must designate a Business Manager. If you are an individual, then you must serve as Business Manager. You must inform us in writing of the identity of your Business Manager, furnish information to us regarding the candidate's background, experience and credentials, and secure our advance written approval before you engage him or her. We will not unreasonably withhold or deny our approval. Your Business Manager must have complete decision-making authority with regard to your Franchised Business and must have authority to act on your behalf in all respects under the Franchise Agreement. Your Business Manager is the only individual with whom we will be required to communicate when we seek to communicate with you. Your Business Manager must complete the Initial Training Program to our satisfaction.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 37–38)
What This Means (2025 FDD)
According to Ledgers' 2025 Franchise Disclosure Document, if a franchisee chooses to designate a Business Manager to run the day-to-day operations, that Business Manager must complete the Initial Training Program to Ledgers' satisfaction.
This requirement ensures that the Business Manager is adequately trained in the Ledgers system and can uphold the brand's standards. The franchisee must also seek advance written approval from Ledgers before engaging a Business Manager, and Ledgers states that they will not unreasonably withhold or deny approval.
This stipulation is important because the Business Manager has complete decision-making authority for the franchise and is the primary point of contact between Ledgers and the franchisee. Furthermore, the Business Manager must sign an employment contract with the franchisee that includes confidentiality and non-solicitation clauses.