Does Ledgers take commercially reasonable efforts to negotiate pricing for software for the benefit of its franchisees?
Ledgers Franchise · 2025 FDDAnswer from 2025 FDD Document
blish prices at which the franchisee must sell its products and | |---|---| | services. We may make pricing recommendations based on industry wide standards and the going | | Software license types and service providers are subject to change at any time. We do not establish the prices set by third-party providers, but we do take commercially reasonable efforts to negotiate pricing for the benefit of our franchisees. Neither we nor our affiliates or any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates. You must maintain your computer systems in good working order and must replace, update or upgrade your hardware systems as we require. There are no contractual limitations regarding the frequency or costs of required upgrades or updates relating to
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–32)
What This Means (2025 FDD)
According to Ledgers's 2025 Franchise Disclosure Document, Ledgers does take commercially reasonable efforts to negotiate pricing for software for the benefit of its franchisees. However, Ledgers does not establish the prices set by third-party providers.
Ledgers specifies certain software that franchisees must subscribe to, including Loyalty Accounting System powered by Intuit ($30/month), Dext ($30/month), and Financial Cents ($212.40/month). These costs can impact a franchisee's monthly expenses, so any effort by Ledgers to negotiate better pricing could help improve profitability for franchisees.
It is important to note that software license types and service providers are subject to change at any time. Ledgers does not have any obligation to provide ongoing maintenance, repairs, upgrades, or updates. Franchisees are responsible for maintaining their computer systems and for the costs of updates, which are estimated to be approximately $1,000 annually.