When submitting a claim, what are the two options for specifying the resolution sought from Ledgers?
Ledgers Franchise · 2025 FDDAnswer from 2025 FDD Document
You must provide written notice by sending a letter to our Chief Executive Officer ("CEO") via either certified mail or overnight delivery through a common carrier like FedEx, UPS or DHL. The Notice must contain:
- i A description of the specific nature of the Claim,
- ii All relevant facts,
- iii All supporting evidence, and
- iv Either the specific dollar amount of Damages, or the action requested to resolve the Matter ("Cure");
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to Ledgers' 2025 Franchise Disclosure Document, when a franchisee has an issue arising out of or related to the Franchise Agreement, they must first exhaust an internal dispute resolution procedure before bringing a claim in court. As part of the written notice to Ledgers' CEO, the franchisee must include either the specific dollar amount of damages or the action requested to resolve the matter, which is referred to as a "Cure".
This means that a Ledgers franchisee has two options when specifying the resolution they seek. They can either request a specific dollar amount to cover the damages they've incurred, or they can request a specific action from Ledgers to resolve the issue. The choice will depend on the nature of the dispute and what the franchisee believes is necessary to make them whole.
It is important for prospective franchisees to understand this internal dispute resolution process, as it is a required step before pursuing legal action. Franchisees should carefully document all relevant facts, evidence, and the specific resolution they are seeking when submitting their notice to Ledgers. Failing to follow this procedure could potentially weaken their position if they later decide to pursue arbitration or litigation.