Is Ledgers obligated to provide upgrades for the specified software?
Ledgers Franchise · 2025 FDDAnswer from 2025 FDD Document
blish prices at which the franchisee must sell its products and | |---|---| | services. We may make pricing recommendations based on industry wide standards and the going | | Software license types and service providers are subject to change at any time. We do not establish the prices set by third-party providers, but we do take commercially reasonable efforts to negotiate pricing for the benefit of our franchisees. Neither we nor our affiliates or any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates. You must maintain your computer systems in good working order and must replace, update or upgrade your hardware systems as we require. There are no contractual limitations regarding the frequency or costs of required upgrades or updates relating to
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–32)
What This Means (2025 FDD)
According to Ledgers' 2025 Franchise Disclosure Document, neither Ledgers nor its affiliates or any third party has any obligation to provide ongoing maintenance, repairs, upgrades, or updates for the software used in the franchise. The franchisee is responsible for maintaining their computer systems in good working order and must replace, update, or upgrade their hardware systems as Ledgers requires.
The FDD specifies that there are no contractual limitations regarding the frequency or costs of required upgrades or updates relating to the computer system. The estimated annual cost of optional or required maintenance, updating, upgrading, or support contracts to the computer systems is approximately $1,000.
This means a Ledgers franchisee should be prepared to handle all software-related issues themselves or through third-party providers. They should also budget for potential upgrade costs, as Ledgers can mandate hardware upgrades without any limitations on frequency or cost. This is a fairly typical arrangement in franchising, where the franchisee often bears the responsibility for maintaining and updating their technology systems to comply with the franchisor's standards.