Is Ledgers obligated to provide updates for the specified software?
Ledgers Franchise · 2025 FDDAnswer from 2025 FDD Document
blish prices at which the franchisee must sell its products and | |---|---| | services. We may make pricing recommendations based on industry wide standards and the going | | Software license types and service providers are subject to change at any time. We do not establish the prices set by third-party providers, but we do take commercially reasonable efforts to negotiate pricing for the benefit of our franchisees. Neither we nor our affiliates or any third party have any obligation to provide ongoing maintenance, repairs, upgrades or updates. You must maintain your computer systems in good working order and must replace, update or upgrade your hardware systems as we require. There are no contractual limitations regarding the frequency or costs of required upgrades or updates relating to
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 27–32)
What This Means (2025 FDD)
According to Ledgers's 2025 Franchise Disclosure Document, Ledgers is not obligated to provide ongoing maintenance, repairs, upgrades, or updates for the software used in the franchise. The FDD states that software license types and service providers are subject to change at any time. While Ledgers aims to negotiate pricing with third-party providers for the benefit of franchisees, neither Ledgers, its affiliates, nor any third party has a contractual obligation to provide ongoing support.
As a Ledgers franchisee, you are responsible for maintaining your computer systems in good working order and for replacing, updating, or upgrading your hardware systems as required by Ledgers. The FDD specifies that there are no contractual limitations regarding the frequency or costs of required upgrades or updates to the computer system. The estimated annual cost for optional or required maintenance, updating, upgrading, or support contracts for your computer systems is approximately $1,000.
This means that franchisees should budget not only for the initial software and hardware costs, which can range from approximately $2,500 to $4,000 for hardware, but also for ongoing maintenance and potential upgrades. The monthly costs for specified software, such as Loyalty Accounting System powered by Intuit, Dext, and Financial Cents, currently amount to $30, $30, and $212.40 respectively. Franchisees need to factor in these potential costs when evaluating the overall investment and operational expenses of a Ledgers franchise.