What are Ledgers franchisees expected to deliver to clients?
Ledgers Franchise · 2025 FDDAnswer from 2025 FDD Document
re that the Business Manager fulfills all your responsibilities under this Agreement. Delegation of tasks to a Business Manager does not reduce any liability that you may have under this Agreement. Furthermore, your Business Manager must sign an employment contract with you containing confidentiality requirements and, to the extent permitted by law, a covenant not to solicit customers or compete against you or us.
B. Client Service
Your Franchised Business must solicit Clients and utilize our engagement letter to offer Ledgers Products and Services. Your Franchised Business must serve every Client in a professional and respectful businesslike manner diligently fulfilling your obligations to them when they desire to purchase your goods or services. In providing services, you must prepare tax returns and conduct business in accordance with all federal, state, and local laws. You must follow all rules of the Internal Revenue Service and any state or local taxing authority. You must develop internal policies to ensure compliance. You must use commercially reasonable efforts to participate fully in all marketing programs offered by us.
C. Products and Services
You must offer the Products and Services that we require as specified in the manual. You may not offer any other Products and Services through the Franchise Business without our prior written consent. You must use commercially reasonable efforts to deliver all recommended Services including advisory, compliance, recordkeeping and tax services to Clients.
4.2. Training
A. Initial Training.
You and any Business Manager working for you must attend and successfully complete our Initial Franchisee Training before you may operate the Franchise Business. We do not charge for training, but you must pay any travel, transportation, lodging, and meal costs you incur to attend.
B.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
According to Ledgers' 2025 Franchise Disclosure Document, franchisees are expected to solicit clients and utilize the Ledgers engagement letter to offer Ledgers Products and Services. Franchisees must serve every client in a professional and respectful manner, diligently fulfilling their obligations when clients desire to purchase goods or services. This includes preparing tax returns and conducting business in accordance with all federal, state, and local laws, as well as following all rules of the Internal Revenue Service and any state or local taxing authority. Franchisees are also required to develop internal policies to ensure compliance and use commercially reasonable efforts to participate fully in all marketing programs offered by Ledgers.
Ledgers franchisees must offer the products and services that Ledgers requires as specified in the manual and may not offer any other products and services through the franchise business without prior written consent. Franchisees must use commercially reasonable efforts to deliver all recommended services, including advisory, compliance, recordkeeping, and tax services, to clients.
Furthermore, Ledgers franchisees are responsible for training their employees to competently and professionally carry out their duties and offer excellent client service. This includes ensuring that employees have any training, licenses, or certifications required by applicable law, such as continuing education needed to maintain appropriate licensure or certification for Enrolled Agents and Certified Public Accountants. Franchisees must also operate the franchise business according to the then-current manual, including using commercially reasonable efforts to obtain engagement agreements, in writing, prior to performing services.