What is the Ledgers franchisee required to do if they do not resolve a client service complaint?
Ledgers Franchise · 2025 FDDAnswer from 2025 FDD Document
Your Franchised Business must serve every Client in a professional and respectful businesslike manner diligently fulfilling your obligations to them when they desire to purchase your goods or services. In providing services, you must prepare tax returns and conduct business in accordance with all federal, state, and local laws. You must follow all rules of the Internal Revenue Service and any state or local taxing authority. You must develop internal policies to ensure compliance.
A. Client Choice
A Client will always retain the right to choose the service provider that the Client believes in their sole and exclusive discretion best meets their respective needs.
Source: Item 22 — CONTRACTS (FDD page 46)
What This Means (2025 FDD)
I am unable to provide information on what a Ledgers franchisee is required to do if they do not resolve a client service complaint, according to the 2025 FDD. While the document discusses client service expectations and the franchisee's duty to serve clients professionally, it does not outline specific procedures or requirements for handling unresolved complaints. The FDD excerpt does mention the importance of client choice in service providers. To fully understand the complaint resolution process, a prospective franchisee should ask the franchisor directly about the specific steps to take when a client complaint cannot be resolved, including any escalation procedures, mediation options, or other forms of recourse available to the client.