What must a Ledgers franchisee do if Confidential Information is lost or stolen?

According to Ledgers' 2025 Franchise Disclosure Document, if Confidential Information is lost or stolen, regardless of fault, the franchisee must notify Ledgers.

The FDD defines "Confidential Information" as non-public, sensitive, or proprietary material related to the Ledgers Franchise System, the relationship between the franchisee and Ledgers, or the Franchise Business. This information can be disclosed orally or in writing, in any form, including tangible, intangible, and electronic media, whether marked or not. Confidential Information includes client lists, performance data, and reports from the Franchise System, along with any notes, summaries, or other derivative works.

Ledgers requires franchisees to store Confidential Information in a secure location, whether physically or electronically, and to follow all regulatory and legal requirements for the protection of consumer data and tax preparer data. This requirement highlights the importance of data security and compliance with privacy laws, which are critical aspects of operating a Ledgers franchise.